At a Glance
- Tasks: Be the go-to person for complex resident issues and ensure smooth repairs.
- Company: A busy local authority in West London focused on community safety.
- Benefits: Competitive pay, hybrid working, and potential for contract extension.
- Other info: Join a supportive team and grow your career in a meaningful role.
- Why this job: Make a real difference in residents' lives by solving their complex problems.
- Qualifications: Experience in local authority or call centre, with strong complaint handling skills.
The predicted salary is between 23.23 - 23.23 £ per hour.
Are you eager to land a brand new role? Our client, a busy local authority in West London, are looking for an experienced Complex Cases Officer to join their team and play a crucial role in their resident safety and repairs operations.
Position: Complex Cases Officer
Rate: £23.23 per hour (Umbrella)
Contract Duration: Temp (3 Months) Possible Extension
Working Arrangement: Hybrid
Job Purpose: Repairs are the most important responsibility of a landlord. Most repairs are straightforward but we recognise that sometimes residents need extra support to enable us to resolve complex and difficult issues. You will aim to deliver a ‘right first time’ service, offering personalised solutions for our customers and the communities in which they live.
Job Responsibilities:
- Fulfil the role as ‘point of contact’ for disrepair, complex and high-profile cases.
- Investigate complaints, prepare drafts for Complex Cases Manager’s approval and highlight, summarise the ‘lessons learned’ for future improvement.
- Assist with preparation of legal paperwork for disrepair cases and other legal actions such as injunctions.
Job Requirements:
- Previous experience working within a local authority or a similar organisation.
- Experience of working within a call centre environment is essential.
- Experience of complaint handling where you have used discretion, took ownership and found solutions (going the extra mile).
Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.
How to Apply: If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further. To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment.
Complex Cases Officer in London employer: Tempting Recruitment
As a leading Local Authority in Liverpool, we pride ourselves on being an excellent employer that values the contributions of our Social Workers. Our supportive work culture fosters professional growth through mentorship and training opportunities, ensuring that you can thrive while making a meaningful impact in the community. With competitive pay rates and a commitment to empowering both our staff and service users, we offer a rewarding environment for those looking to advance their careers in social work.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Cases Officer in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tempting Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Tempting Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Complex Cases Officer in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tempting Recruitment.
How to prepare for a job interview at Tempting Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tempting Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tempting Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
