At a Glance
- Tasks: Manage complaints and information requests in Children and Education Operations.
- Company: Local Authority in East London with a focus on community service.
- Benefits: Competitive daily rate, hybrid working, and impactful role.
- Other info: Join a supportive team dedicated to service improvement.
- Why this job: Make a difference in children's services while enhancing your career.
- Qualifications: Experience in complaints management and relevant qualifications required.
The predicted salary is between 60000 - 70000 £ per year.
Are you eager to land a brand new role? Our client, a Local Authority in East London, are looking for an experienced Complaints & Information Manager to join their team and play a crucial role in their Children and Education Operations.
Position: Complaints & Information Manager
Rate: £329.87 a day
Contract Duration: 3 Months
Working Arrangement: Hybrid
Job Duties:
- Manage the operational delivery of all Children Act complaints, corporate complaints, information requests, and Local Government and Social Care Ombudsman enquiries in the Children & Education Directorate.
- Ensure service delivery meets statutory deadlines and quality standards, while supporting the Head of Service in identifying trends for service improvement.
- Act as the primary operational lead for the team, ensuring compliance with the LGSCO code and Data Protection legislation.
Job Requirements:
- Detailed understanding of the framework within which the Children & Education Directorate operates, including legislation, regulations, Government guidance and requirements of professional bodies.
- Previous experience in a Complaints & Information Manager or similar role.
- Degree or relevant professional qualification, or equivalent recent and relevant experience.
Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.
How to Apply:
If you are interested in applying, please send your CV to james.rosa@temptingrecruitment.co.uk or contact James on 020 3854 4910.
Complaints & Information Manager in London employer: Tempting Recruitment
Join a forward-thinking Local Authority in East London, where your role as a Complaints & Information Manager will be pivotal in enhancing the quality of services for children and education. With a strong commitment to employee development, a supportive hybrid work culture, and a focus on compliance and service improvement, this position offers a meaningful opportunity to make a real difference in the community while enjoying competitive daily rates and a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints & Information Manager in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Tempting Recruitment, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Tempting Recruitment and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Complaints & Information Manager in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Tempting Recruitment and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Tempting Recruitment
✨Get to Know Public Sector Values
Before your interview with Tempting Recruitment, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Tempting Recruitment.
