Billing & Collection Officer in London

01st June, 2026

Are you eager to land a brand new role? Our client, a busy Local Authority in Northwest London, are looking for an experienced Billing & Collection Officer to join their team and play a crucial role in their billing & collection operations.
Position: Billing & Collection Officer
Rate: £24.65 per hour (Umbrella, Outside IR35)
Contract Duration: Temporary (Dec 2026) Possible Extension
Purpose:

• Ensure that all Council Tax, Business Rates, Adult Social Care Debt, Parking and Road Traffic, Sundry Debt and Housing Benefit Overpayments is billed, collected and recovered in accordance with prevailing legislation, case law, local policy and procedures.

Job Responsibilities:

• To effectively resolve customer and stakeholder enquiries related to the administration, billing and recovery of all debts to a consistently high quality and so as to maximise collection and recovery of outstanding liabilities.
• Billing activities include for all lines of debt; identification of the correct liable parties and liability dates, nature of service provided, assessing entitlement to discounts exemptions, reduction and refunds, the maintenance of accurate billing and invoicing records for all customers, database management across all lines of revenue and debt.
• To carry out all duties in accordance with relevant legislation and guidance, Council policies, procedures and standards to ensure the delivery of excellent services to customers.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• At least 1 year experience within a Housing Officer role or equivalent.
• Knowledge and experience of providing a customer focused advice, information, enquiry, transactions and complaints handling in a demanding customer facing environment across various access channels (face to face, telephone, post and online).
• A broad understanding of Council Tax and Debt recovery.
• Evidence of Continuing Professional Development.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.
How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.
To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment