At a Glance
- Tasks: Provide top-notch customer service to 90,000 customers and 1,500 colleagues.
- Company: A busy housing client in Devizes with a focus on customer satisfaction.
- Benefits: Competitive salary of £24,811 per annum and hybrid working arrangement.
- Other info: Opportunity for professional development and career growth.
- Why this job: Join a dynamic team and make a real difference in people's lives.
- Qualifications: Experience in customer service and good IT skills required.
The predicted salary is between 24811 - 24811 £ per year.
Are you eager to land a brand new role? Our client, a busy housing client in Devizes, are looking for an experienced Customer Service Advisor to join their team and play a crucial role in their contact centre operations.
Position: Customer Service Advisor
Salary: £24,811 per annum
Contract Duration: Permanent
Working Arrangement: Hybrid
Purpose: You’ll deliver good customer service to all of our 90,000 customers and 1,500 colleagues, using your skills, attributes and knowledge to help deliver first contact resolution and a seamless customer journey.
Job Responsibilities:
- Deal with a wide range of issues from reporting repairs to tenancy management, demonstrating empathy and rapport in every call.
- Some calls can be complex and challenging, you’ll ensure you use the knowledge base to ask effective questions to deliver the correct outcome for the customer.
- You’ll be expected to adhere to data protection legislation, checking customer information and updating personal details.
Job Requirements:
- Previous experience in customer facing roles or roles in the service industry.
- Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases.
- Evidence of Continuing Professional Development.
Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.
How to Apply: If you are interested in applying, please send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.
To explore other exciting opportunities or learn more about our recruitment process, please visit our website.
Customer Service Advisor employer: Tempting Recruitment
Join a dynamic team in Devizes where your role as a Customer Service Advisor will not only enhance the customer experience for over 90,000 clients but also foster your professional growth in a supportive hybrid work environment. With a commitment to employee development and a culture that values empathy and collaboration, this company offers a rewarding career path alongside competitive benefits, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tempting Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tempting Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tempting Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Tempting Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tempting Recruitment!
How to prepare for a job interview at Tempting Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
