At a Glance
- Tasks: Deliver top-notch customer service via phone and email, tackling property issues head-on.
- Company: Join a dynamic team in Hull focused on Housing and Landlord Services.
- Benefits: Earn £15.25 per hour with potential for contract extension.
- Other info: Great opportunity for professional development and career growth.
- Why this job: Be the first point of contact and make a real difference in people's lives.
- Qualifications: Previous customer service experience and confidence with computer systems required.
The predicted salary is between 15.25 - 15.25 £ per hour.
Are you eager to land a brand new role? Our client, based in Hull, are looking for an experienced Customer Care Agent to join their team and play a crucial role in their Housing and Landlord Services.
Position: Customer Care Agent
Rate: £15.25 per hour (PAYE)
Contract Duration: Temp (3 Months) Possible Extension
Job Responsibility:
- Provide exceptional customer service by handling high volumes of inbound phone calls and emails.
- Be the first point of contact for property related issues.
- Raise repairs and emergency jobs with the relevant department.
Job Requirements:
- Previous customer service experience or contact centre experience.
- Confident using computer systems and track record of meeting KPI's.
- Evidence of Continuing Professional Development.
Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.
How to Apply: If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.
To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment.
Customer Care Agent employer: Tempting Recruitment
Join a dedicated Local Authority in West Yorkshire, where your role as a Homelessness Prevention Officer will make a tangible difference in the community. With a strong focus on employee development and a collaborative work culture, you will have the opportunity to grow professionally while working alongside passionate colleagues committed to preventing homelessness. Enjoy the benefits of a supportive environment that values your contributions and fosters meaningful relationships with various agencies and community groups.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Agent
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tempting Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Tempting Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tempting Recruitment.
How to prepare for a job interview at Tempting Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tempting Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tempting Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
