Trade Counter Assistant

Trade Counter Sales Assistant (Electrical & Lighting)

We have a wonderful opportunity for an experienced Trade Counter Sales Assistantto join a well-established and highly successful Lighting and Electrical, trade specialist, working from their showroom based in Park Royal (NW10), North West London – Monday to Friday only (no weekend working involved).

They have a long, distinguished pedigree and over 25 years experience in the industry, specialising in everything to do with lighting and electrical wholesale parts and accessories. Keen to drive further success, they are in search of a highly personable, customer focused and enthusiastic Trade counter specialist, from a Lighting/Electrical background.

Key Features of the role:

• Develop strong relationships with tradesmen and corporate customers, pro-actively supporting them throughout the sales cycle, from initial enquiry to aftercare support.
• Deliver the highest levels of customer service, via Face to Face interaction, inbound/outbound calling and online communication with customers.
• Be on hand to promptly and professionally deal with any customer queries, logistics/delivery issues and always adopt a solutions focused approach.
• Always look for opportunities to drive more sales and custom through repeat business, referrals and setting up corporate accounts; positioning the company as the number 1 choice for tradesmen.
• Create strong networks with tradesmen and commercial businesses who procure lighting and electrical supplies.
• Develop strong internal relationships with the Product and marketing teams to maintain strong knowledge of products and promotions to offer to your customers

The ideal candidate:

• A minimum of 2-3 years experience within a similar Lighting/Electrical Trade/B2B role and strong knowledge of Lighting/Electrical products (Essential), ideally having worked for some of the other trade Lighting/Electrical companies
• A strong communicator, with clear spoken and written English and someone with strong interpersonal skills and the ability to easily build rapport with others
• Someone who is passionate about the industry and delivering high standards of service, keeping customers pro-actively informed at all stages of the sales process
• Always adopts a friendly, solutions focused approach, where no job or task is too big to handle and always seeks to wow the customer
• Excellent organisational skills, with the ability to seamlessly multi-task and make each customer feel they are of paramount importance
• Have the ability to think on your feet and to make the right decisions in the best interests of all parties
• Basic IT skills, with MS Office Skills (Word & Outlook) and comfortable with IT software.

If you feel you have relevant experience withinelectrical trade counter sales, please apply now for immediate consideration and to discuss the role in more detail.