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- Tasks: Promote high-end self-storage services while providing top-notch customer service.
- Company: Join a friendly team in a dynamic self-storage company.
- Benefits: Competitive pay, 28 days holiday, and awesome perks like discounts and medical insurance.
- Why this job: Gain diverse experience in sales, marketing, and customer service while having fun.
- Qualifications: Retail or sales experience with strong communication skills.
- Other info: Enjoy a supportive environment with opportunities for growth and recognition.
The predicted salary is between 20 - 22 £ per hour.
This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and a super benefits package.
Key Features of role
- Selling self-storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.
- Administration: This forms a large part of the role, and includes reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.
- Marketing: To create brand awareness, tasks may include visits to local shops and businesses and organising local events.
- Banking/Petty Cash: Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.
Benefits
- Working a day shift pattern to cover the opening hours of the store to include some weekend and bank holiday working (Working 40 hours per week)
- Starting salary: (£9.88 per hour) with regular pay reviews
- 28 days holiday, which includes Bank Holidays
- Contributory pension scheme
- Private medical insurance after qualifying period, and subject to eligibility
Additional Benefits
- Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging)
- Training and development programme
- Perkbox - employee 'free perks’ scheme, which includes a free 'Tastecard’, phone insurance, and discounts on cinema, major supermarkets, and much more
- Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award, medical insurance for your family and a generous maternity and paternity package.
Skills/Experience Required
- Previous Retail/Sales Experience (preferably working in a targeted environment)
- Excellent interpersonal and customer rapport building skills
- Strong Telephone manner, with good spoken and written English
- Full UK/EU Driver's Licence (preferred, but not essential)
If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.
Customer Service Advisor in Slough employer: Templewood Recruitment
Contact Detail:
Templewood Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Slough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous retail and sales experience can benefit the role of Customer Service Advisor.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and approachable nature shine through. Remember, they’re looking for someone who fits well with their fun team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And hey, apply through our website for a smoother process!
We think you need these skills to ace Customer Service Advisor in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous retail or sales experience, and don’t forget to showcase your excellent customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Mention specific examples of how you've built rapport with customers in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and keep your tone friendly and professional – just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Templewood Recruitment
✨Know Your Product
Before the interview, make sure you understand the self-storage services offered. Familiarise yourself with the features and benefits so you can confidently discuss them. This will show your potential employer that you're genuinely interested in the role and ready to engage with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will help demonstrate your interpersonal skills and ability to build rapport, which is crucial for this role.
✨Practice Your Communication Style
Since strong telephone manners are essential, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and articulate during the actual interview.
✨Be Ready for Administrative Questions
Given that administration is a big part of the role, be prepared to discuss how you prioritise tasks and manage your time effectively. Think of specific examples where you've successfully handled multiple responsibilities, as this will highlight your organisational skills.