Service Manager- Mental Health

The Service Manager is responsible for delivering Service User centred support through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.

Specific Duties:

• Ensuring the maximisation of Service User interests by liaising with internal and external stakeholders.
• Completing a regular case review, development and implementation of a person centred support plan for each Service User.
• Ensuring the personal delivery of physical and mental support to Service Users.
• Implementation and monitoring of safeguarding the rights and dignity of each Service User.
• Ensuring the routine assessment and communication of Service User development to interested stakeholders.
• Effective management and control of Service User financials and house budgets.
• Creation of a positive environment in which Service Users and staff actively engage.
• Establishing and ensuring regular conduct of open and transparent two-way communication including updates and changes to the company with Service Users and staff.
• Ensuring and maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation.
• Actively involved in staff recruitment and responsible for the provision of management, appraisals and supervisions to subordinate staff.
• Actively engage in performance and discipline management to maximise staff performance and assure compliance with company procedures.
• Conducting of staff training needs analysis and the co-ordination and delivery of training and professional development to maximise staff competence.
• Developing and implementing staff-rotas ensuring that appropriate staff cover is available to Service Users.
• Successfully achieving the individual objectives set by the company.
• Attending and actively participating in internal management reviews and where appropriate, external forums.
• Accomplishing self-audits and pro-actively engage in external compliance audits.
• Enhancing current operations through continuous improvement.
• Responding to initial complaints from Service User and liaising with Senior Management where appropriate.

Generic Duties:

• The maintenance of confidentiality of all information unless otherwise permitted by management.
• Full compliance with company's vision, values, policies and procedures.
• Compliance with legislation and GSCC Code of Conduct as reflected in company procedures.
• Undergo training and professional development as directed by the company.
• Work in a manner that promotes teamwork and a collegial environment.
• Active and positive promotion of the company's image and brand.
• Other duties that may be assigned by management.

Qualifications:

• Preference for RMN grade 5/6 and NVQ Level 4 in Leadership and Management in Social Care (or equivalent) with a minimum of two years experience at Assistant Manager or Team Leader level within a care setting.
• Ability to pass CCS MIP Training within 12 months of appointment date.
• Strong living skills that can be transferred to service users i.e. shopping, cooking etc.
• Competence in the use of Microsoft Office and Internet applications.
• Strong English spoken, listening, writing, communication and presentation skills.
• Strong administration skills.
• Full driving licence and use of own car for general business use and to support Service Users.