At a Glance
- Tasks: Support vulnerable individuals in maintaining stable accommodation and improving their wellbeing.
- Company: Valued housing sector client focused on positive tenant outcomes.
- Benefits: Full-time hours, supportive environment, and the chance to make a real difference.
- Other info: Join a compassionate team dedicated to making a positive impact.
- Why this job: Be a champion for vulnerable individuals and help them achieve greater independence.
- Qualifications: Experience in housing management and supporting individuals with complex needs.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an Intensive Housing and Support Officer on behalf of one of our valued housing sector clients. This is an excellent opportunity for an experienced housing professional who is passionate about supporting vulnerable individuals to maintain stable accommodation, improve their wellbeing, and achieve greater independence.
About the Role
As an Intensive Housing and Support Officer, you will be responsible for delivering high-quality housing management and tenancy sustainment services to vulnerable tenants living in supported accommodation. You will work closely with tenants, local authorities, social care professionals, and external agencies to ensure positive tenancy outcomes while maintaining compliance and property standards.
Key Responsibilities
- Manage a caseload of properties and tenants, ensuring tenancy agreements are upheld and sustained.
- Conduct regular property inspections, risk assessments, and health & safety checks.
- Monitor rent and service charge accounts, proactively managing arrears and supporting tenants to access welfare benefits.
- Provide person-centred tenancy support to individuals with complex needs, including mental health conditions, learning disabilities, and physical disabilities.
- Work collaboratively with local authorities, social workers, healthcare professionals, and support providers.
- Manage incidents, complaints, anti-social behaviour, and tenancy breaches in line with company procedures.
- Maintain accurate records, case notes, reports, and compliance documentation.
- Coordinate tenant move-ins, move-outs, and void property management processes.
About You
To be successful in this role, you will have:
Essential
- Experience within housing management, supported housing, supported living, or a similar environment.
- Experience supporting vulnerable adults with complex needs.
- Experience managing rent arrears and knowledge of welfare benefits such as Universal Credit, Housing Benefit, and PIP.
- Strong understanding of tenancy management and tenancy sustainment.
- Excellent communication, organisational, and problem-solving skills.
- Good IT skills, including Microsoft Office and case management systems.
Desirable
- Experience in intensive housing management or supported accommodation services.
- Experience working alongside local authorities, social care teams, and external agencies.
- Knowledge of safeguarding, risk assessment, and housing compliance requirements.
What We're Looking For
We are seeking a compassionate, resilient, and proactive individual who can build positive relationships with tenants while effectively managing housing-related responsibilities. You will be organised, adaptable, and committed to helping vulnerable people maintain successful tenancies and achieve positive outcomes.
Apply Now
If you have a background in housing management and are passionate about supporting vulnerable individuals, we would love to hear from you. Apply today with your CV for immediate consideration.
Housing Officer in Reading employer: Templewood Recruitment
As an employer, we pride ourselves on fostering a supportive and inclusive work culture that prioritises the wellbeing of both our employees and the vulnerable individuals we serve. Located in the Reading area, we offer competitive benefits, ongoing professional development opportunities, and a collaborative environment where your contributions directly impact the lives of those in need. Join us as an Intensive Housing and Support Officer and be part of a team dedicated to making a meaningful difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Reading
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission of supporting vulnerable individuals. Show them you're not just another candidate, but someone who truly cares.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy management and supporting individuals with complex needs. The more comfortable you are, the better you'll come across during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a difference in the housing sector.
We think you need these skills to ace Housing Officer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in housing management and supporting vulnerable individuals, as this is what we’re really looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping vulnerable people and how your background makes you a great fit for the Intensive Housing and Support Officer role.
Showcase Relevant Experience:When detailing your work history, focus on roles where you’ve managed tenancies or supported individuals with complex needs. We want to see how your past experiences can contribute to our mission!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Templewood Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and tenancy sustainment. Familiarise yourself with the key responsibilities listed in the job description, especially around supporting vulnerable individuals and managing rent arrears. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Show Your Compassion
As an Intensive Housing and Support Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported vulnerable adults or managed complex situations. This will highlight your ability to build positive relationships and showcase your compassionate approach.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling anti-social behaviour or managing a tenancy breach. Think through how you would approach these situations, focusing on your problem-solving skills and adherence to company procedures. Practising these responses can give you a real edge.
✨Demonstrate Teamwork Skills
Collaboration is crucial in this role, so be prepared to discuss your experience working with local authorities, social care teams, and other agencies. Share specific examples of how you've worked effectively in a team to achieve positive outcomes for tenants, as this will show your ability to work well with others.
