At a Glance
- Tasks: Promote high-end self-storage services while providing top-notch customer service.
- Company: Join a friendly team in a dynamic self-storage environment.
- Benefits: Competitive salary, bonus scheme, 28 days holiday, and private medical insurance.
- Other info: Enjoy perks like discounts, training programmes, and a supportive team culture.
- Why this job: Gain diverse experience in sales, customer service, and operations while having fun.
- Qualifications: Retail/sales experience and strong customer service skills are preferred.
The predicted salary is between 20 - 25 £ per hour.
This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and a super benefits package.
This is a varied role, incorporating a range of duties linked to ensuring the successful operational management and running of a successful self-storage location. Supported by an experienced management team, you will learn about effective customer services, sales/marketing, administration and operations and elements of accounts.
Key Features of role:
- Sales/Customer Service: Selling self-storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.
- Administration: This forms a large part of the role, and includes reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.
- General Maintenance: As part of the team, maintain and clean the whole site, to ensure excellent standards are kept. Tasks include cleaning of communal areas and some light maintenance.
- Marketing: To create brand awareness, tasks may include visits to local shops and businesses and organising local events.
- Banking/Petty Cash: Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.
Principle terms:
Working a day shift pattern to cover the opening hours of the store to include some weekend and bank holiday working (Working 40 hours per week).
Starting salary: (£9.74 per hour) Great bonus scheme; 28 days holiday, which includes Bank Holidays; Contributory pension scheme; Private medical insurance after qualifying period, and subject to eligibility.
Additional Benefits:
- Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
- Childcare vouchers scheme;
- Training and development programme;
- Perkbox - employee 'free perks' scheme, which includes a free 'Tastecard', phone insurance, and discounts on cinema, major supermarkets, and much more.
- Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award, medical insurance for your family and a generous maternity and paternity package.
Skills/Experience Required:
- Previous Retail/Sales Experience (preferably working in a targeted environment)
- Strong customer services skills
- Excellent interpersonal and customer rapport building skills
- Strong telephone manner, with good spoken and written English
- Full UK/EU Driver's Licence (preferred, but not essential)
- Candidates from a self-storage background would be highly suited to this role, but this is not essential. If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you.
You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.
Customer Service Advisor (4 Days/Week) 32 Hours in London employer: Templewood Recruitment
Join a well-established children's care organisation in the Heathrow area, where you can make a meaningful impact on the lives of vulnerable young people while advancing your leadership career. With a strong focus on employee development, ongoing training, and a supportive work culture, this role offers an excellent opportunity to grow professionally in a nurturing environment dedicated to providing high-quality care. Enjoy competitive salary packages and the chance to lead a passionate team committed to empowering children with learning disabilities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (4 Days/Week) 32 Hours in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Templewood Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Templewood Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (4 Days/Week) 32 Hours in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Templewood Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Templewood Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Templewood Recruitment!
How to prepare for a job interview at Templewood Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
