At a Glance
- Tasks: Promote high-end self-storage services while providing top-notch customer service.
- Company: Join a friendly team in a dynamic self-storage environment.
- Benefits: Competitive salary, bonus scheme, 28 days holiday, and private medical insurance.
- Other info: Enjoy perks like discounts, training programmes, and a supportive team culture.
- Why this job: Gain diverse experience in sales, customer service, and operations while having fun.
- Qualifications: Retail/sales experience and strong customer service skills are preferred.
The predicted salary is between 20 - 25 £ per hour.
This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and a super benefits package.
This is a varied role, incorporating a range of duties linked to ensuring the successful operational management and running of a successful self-storage location. Supported by an experienced management team, you will learn about effective customer services, sales/marketing, administration and operations and elements of accounts.
Key Features of role:
- Sales/Customer Service: Selling self-storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.
- Administration: This forms a large part of the role, and includes reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.
- General Maintenance: As part of the team, maintain and clean the whole site, to ensure excellent standards are kept. Tasks include cleaning of communal areas and some light maintenance.
- Marketing: To create brand awareness, tasks may include visits to local shops and businesses and organising local events.
- Banking/Petty Cash: Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.
Principle terms:
Working a day shift pattern to cover the opening hours of the store to include some weekend and bank holiday working (Working 40 hours per week).
Starting salary: (£9.74 per hour) Great bonus scheme; 28 days holiday, which includes Bank Holidays; Contributory pension scheme; Private medical insurance after qualifying period, and subject to eligibility.
Additional Benefits:
- Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
- Childcare vouchers scheme;
- Training and development programme;
- Perkbox - employee 'free perks' scheme, which includes a free 'Tastecard', phone insurance, and discounts on cinema, major supermarkets, and much more.
- Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award, medical insurance for your family and a generous maternity and paternity package.
Skills/Experience Required:
- Previous Retail/Sales Experience (preferably working in a targeted environment)
- Strong customer services skills
- Excellent interpersonal and customer rapport building skills
- Strong telephone manner, with good spoken and written English
- Full UK/EU Driver's Licence (preferred, but not essential)
- Candidates from a self-storage background would be highly suited to this role, but this is not essential. If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you.
You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.
Customer Service Advisor (4 Days/Week) 32 Hours in London employer: Templewood Recruitment
Join a well-established children's care organisation in the Heathrow area, where you can make a meaningful impact on the lives of vulnerable young people while advancing your leadership career. With a strong focus on employee development, ongoing training, and a supportive work culture, this role offers an excellent opportunity to grow professionally in a nurturing environment dedicated to providing high-quality care. Enjoy competitive salary packages and the chance to lead a passionate team committed to empowering children with learning disabilities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (4 Days/Week) 32 Hours in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their self-storage services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or sell storage solutions. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress the part! Even if the workplace is casual, showing up looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent their brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and your commitment to excellent customer service, which is key for this position.
We think you need these skills to ace Customer Service Advisor (4 Days/Week) 32 Hours in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous retail or sales experience, and don’t forget to showcase your customer service skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your passion for customer service and how you can contribute to maintaining superb standards at our self-storage location.
Show Off Your Personality:We love a friendly vibe! Let your personality come through in your application. Whether it’s your writing style or the examples you choose, make sure we get a sense of who you are and how you’d fit into our fun team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Templewood Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the self-storage industry and the specific services offered. Research the company’s values and how they promote customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle customer interactions effectively.
✨Practice Your Sales Pitch
Since the role involves selling self-storage space, practice a brief sales pitch about the benefits of self-storage. Be ready to explain how you would approach a potential customer and what key features you would highlight. This shows your proactive attitude and sales skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team dynamics, training opportunities, or the company's future plans. This not only shows your interest but also helps you gauge if the company is the right fit for you.
