At a Glance
- Tasks: Support vulnerable individuals in maintaining stable accommodation and improving their wellbeing.
- Company: Valued housing sector client focused on positive tenancy outcomes.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Join a compassionate team dedicated to helping others achieve independence.
- Why this job: Make a real difference in people's lives while developing your housing management skills.
- Qualifications: Experience in housing management and supporting vulnerable adults is essential.
We are currently recruiting for an Intensive Housing and Support Officer on behalf of one of our valued housing sector clients. This is an excellent opportunity for an experienced housing professional who is passionate about supporting vulnerable individuals to maintain stable accommodation, improve their wellbeing, and achieve greater independence.
About the Role
As an Intensive Housing and Support Officer, you will be responsible for delivering high-quality housing management and tenancy sustainment services to vulnerable tenants living in supported accommodation. You will work closely with tenants, local authorities, social care professionals, and external agencies to ensure positive tenancy outcomes while maintaining compliance and property standards.
Key Responsibilities
- Manage a caseload of properties and tenants, ensuring tenancy agreements are upheld and sustained.
- Conduct regular property inspections, risk assessments, and health & safety checks.
- Monitor rent and service charge accounts, proactively managing arrears and supporting tenants to access welfare benefits.
- Provide person-centred tenancy support to individuals with complex needs, including mental health conditions, learning disabilities, and physical disabilities.
- Work collaboratively with local authorities, social workers, healthcare professionals, and support providers.
- Manage incidents, complaints, anti-social behaviour, and tenancy breaches in line with company procedures.
- Maintain accurate records, case notes, reports, and compliance documentation.
- Coordinate tenant move-ins, move-outs, and void property management processes.
About You
To be successful in this role, you will have:
Essential
- Experience within housing management, supported housing, supported living, or a similar environment.
- Experience supporting vulnerable adults with complex needs.
- Experience managing rent arrears and knowledge of welfare benefits such as Universal Credit, Housing Benefit, and PIP.
- Strong understanding of tenancy management and tenancy sustainment.
- Excellent communication, organisational, and problem-solving skills.
- Good IT skills, including Microsoft Office and case management systems.
Desirable
- Experience in intensive housing management or supported accommodation services.
- Experience working alongside local authorities, social care teams, and external agencies.
- Knowledge of safeguarding, risk assessment, and housing compliance requirements.
What We're Looking For
We are seeking a compassionate, resilient, and proactive individual who can build positive relationships with tenants while effectively managing housing-related responsibilities. You will be organised, adaptable, and committed to helping vulnerable people maintain successful tenancies and achieve positive outcomes.
Apply Now
If you have a background in housing management and are passionate about supporting vulnerable individuals, we would love to hear from you. Apply today with your CV for immediate consideration.
Housing Officer in Kingston upon Thames employer: Templewood Recruitment
Join a dedicated team that prioritises the wellbeing of vulnerable individuals in our supportive housing environment. As an Intensive Housing and Support Officer, you will benefit from a collaborative work culture that values compassion and resilience, alongside opportunities for professional growth and development. Our commitment to maintaining high standards in housing management ensures that you will be part of a meaningful mission, making a real difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission of supporting vulnerable individuals. We want to see that passion shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in housing management and tenancy support. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of an Intensive Housing and Support Officer. Highlight your experience in housing management and supporting vulnerable individuals to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping vulnerable people and how your background aligns with our mission. Keep it personal and engaging!
Showcase Relevant Experience:When detailing your work history, focus on your experience with tenancy management, rent arrears, and working with local authorities. We want to see how you've made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Templewood Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and tenancy sustainment. Familiarise yourself with the key responsibilities listed in the job description, especially around supporting vulnerable individuals and managing rent arrears. This will show that you're not just interested in the role but also understand what it entails.
✨Show Your Compassion
As an Intensive Housing and Support Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported vulnerable individuals. Highlight how you approached their needs and what positive outcomes resulted from your support. This will demonstrate your passion for the role.
✨Get Familiar with Local Authorities
Since you'll be working closely with local authorities and social care professionals, it’s a good idea to research how these agencies operate. Be ready to discuss how you would collaborate with them to ensure positive tenancy outcomes. This shows that you’re proactive and understand the bigger picture.
✨Practice Your Problem-Solving Skills
You’ll likely face questions about handling difficult situations, such as anti-social behaviour or tenancy breaches. Think of specific scenarios where you’ve successfully resolved issues in the past. Practising these responses will help you feel more confident during the interview.
