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- Tasks: Provide first-line technical support and troubleshoot IT issues across multiple locations.
- Company: Join a dynamic team at a leading IT firm in Winnersh Triangle.
- Benefits: Enjoy flexible hours, remote work options, and a great bonus scheme.
- Why this job: Be part of a supportive culture that encourages innovation and personal growth.
- Qualifications: Degree level education or equivalent IT experience required; strong problem-solving skills essential.
- Other info: Must have a full UK driver's licence and own vehicle.
The predicted salary is between 28800 - 43200 £ per year.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Salary: Competitive (Dependent upon experience)
Location: Winnersh Triangle
Key Features of roleTo ensure the smooth running of the IT systems across the whole network, and ensure users get the maximum benefits from them. This role is full-time, working 5 days out of 7, with some weekend and bank holiday working.
As an IT Support Engineer, you will be responsible for providing first-line technical support to staff, partners, and clients. You will support the IT helpdesk, troubleshoot technical issues, assist in IT development projects, and ensure smooth operations across multiple office locations.
What we’ll give you- Working primarily at the Head Office in Winnersh Triangle (at least 3 days in the office per week), with some home working and flexible hours
- Mobile phone and laptop
- Training and development programme
- Great bonus scheme
- Contributory pension scheme
- 32 days holiday, including bank holidays
- Employee ‘free perks’ scheme
The role requires someone who is organised, can manage their time effectively, and has the ability to think logically. You should have excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. Candidates who are always looking for new and better ways of doing things are encouraged in this role.
- Educated to Degree level or equivalent experience within the IT domain
- Full UK drivers’ licence and own vehicle (Essential)
- Experience with Office 365, Active Directory and MS Entra (admin level)
- Strong problem-solving and multi-tasking skills
- Excellent communication skills with the ability to support users at all levels
- A customer-focused mindset with a proactive and positive approach
- Familiarity with PC hardware, Microsoft operating systems, and networking essentials.
- Desirable skills: SQL, cyber security and VOIP phone systems
Helpdesk/Support
- Dealing with helpdesk queries using our ticketing system (Office 365)
- Multi-departmental support (including on-site support)
- Diagnosing hardware and software faults and solve technical and applications problems in a timely manner
- Setting up new users' accounts and profiles and dealing with password issues (Active Directory)
- Removing leavers from the appropriate systems
- Prioritising and managing multiple open cases at one time and responding within agreed time limits to call-outs
Software
- Supporting the roll-out of new applications
Hardware
- Installing and configuring computer hardware operating systems and applications
- Complete a health check for all IT equipment in the company, to be monitored and reviewed regularly and replacing IT equipment and parts as required
- Testing and evaluating new technology
Network
- Monitoring and maintaining computer systems and networks and troubleshooting system and network problems
Administration
- Create and maintain an IT equipment inventory
- Ensure all IT procedures are reviewed and up to date
IT Support Engineer employer: Templewood Recruitment
Contact Detail:
Templewood Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and MS Entra. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples from your past experiences where you successfully resolved technical issues. Be ready to explain your thought process and how you approached each situation.
✨Tip Number 3
Showcase your customer-focused mindset by preparing to discuss how you've previously interacted with clients or users. Highlight any instances where you went above and beyond to ensure their satisfaction.
✨Tip Number 4
Since this role involves multi-departmental support, think about how you can effectively communicate with different teams. Prepare to discuss your communication style and how you adapt it based on the audience you are addressing.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Support Engineer position. Familiarise yourself with the key skills mentioned in the job description, such as experience with Office 365, Active Directory, and strong problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical support experience, communication skills, and any familiarity with the tools and technologies listed, such as SQL and networking essentials.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Use specific examples from your past experiences to demonstrate how you meet the qualifications and can contribute positively to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Templewood Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365, Active Directory, and MS Entra. Highlight specific instances where you've successfully resolved technical issues or supported users, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share examples of how you've tackled complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
✨Emphasise Communication Skills
Since the role involves interacting with users at all levels, practice explaining technical concepts in simple terms. This will show that you can communicate effectively and ensure users understand the solutions you provide.
✨Exhibit a Customer-Focused Mindset
Prepare to discuss how you prioritise user satisfaction in your work. Share examples of how you've gone above and beyond to assist clients or colleagues, showcasing your proactive and positive approach to IT support.
