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- Tasks: Provide technical support and service for entertainment lighting products while travelling to customer sites.
- Company: Join a global leader in the Entertainment Lighting industry with a dynamic team.
- Benefits: Exciting career progression opportunities and hands-on experience in a creative field.
- Why this job: Be part of an innovative team, solving real-world problems in the entertainment industry.
- Qualifications: 3-4 years of entertainment lighting experience and strong customer service skills required.
- Other info: Flexible working hours and travel opportunities make this role unique and engaging.
The predicted salary is between 36000 - 60000 £ per year.
Our global corporate client, who are a leading player in the field of Entertainment Lighting, are seeking an experienced Field Service Engineer to join their team in the London office. They support customers with technical expertise in the use and application of all the companies Entertainment Lighting products. The role will require technical knowledge and familiarity of lighting products, experience in entertainment lighting and a willingness to travel. The Field Service Engineer will also provide customer support, diagnosis of technical problems and response to pager calls.
Key Features of the role:
- Engineer provides phone and e‑mail technical support and service
- Diagnoses technical problems accurately and completes follow‑up documentation
- Ensures repairs are made within the time frame agreed and keeps customers informed of progress
- Work with testing, storing, organising, and dispatching demo and loaner equipment
- Provide technical coordination at trade shows and attend shows to provide sales & service support
- Provide demos of equipment
- Ensures timely arrival to customer site through Project Management, Technical Service Administration, and site contact
- Provides positive and effective supervision regarding lighting equipment at job sites
- Evaluates projects on‑site to ensure Field Service plan was followed
- Performs hardware and software upgrades to meet customer requirements
- Establishes and maintains relations with key dealers, reps, Authorized Service Providers, consultants, contractors and end users
- Remains current on changes in policies, procedures, and product offerings
- Ensures product knowledge is up to date
Minimum Qualifications:
- Bachelors degree or comparable business experience in increasingly responsible positions in the related discipline
- 3‑4 years entertainment lighting experience, with strong knowledge of entertainment lighting systems
- Good customer service skills/experience
- Knowledge of fundamentals of electricity and experience with mains voltage and 3 phase electricity
- Knowledge of high‑powered electrical, digital and analogue control systems
- Excellent communications and interpersonal skills
- Excellent organisational, problem‑solving and decision‑making skills, with the ability to multi‑task
- Ability to be creative and innovative, whilst maintaining a strong degree of flexibility and independence
- Computer skills (Outlook, Internet, Word, Excel, PowerPoint, AutoCAD, Acrobat Reader)
- Ability to use product related software as well as hand tools, power tools, and electronic test tools
- Able to travel extensively and to be flexible
- Must maintain an acceptable driving record and valid license
- Ability to work weekend and evenings as required
- Ability to work within a construction environment and able to lift up to 23kg in weight
- The ability and certification to operate scissors lift is helpful (Not essential)
Please apply now for immediate consideration and to secure an immediate interview with a global leader in the field of Entertainment Lighting in an exciting role which offers great scope for career progression.
Field Service Engineer employer: Templewood Recruitment
Contact Detail:
Templewood Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the entertainment lighting industry. Attend events, trade shows, or even local meet-ups to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific lighting systems and troubleshooting scenarios. We want you to shine when it comes to demonstrating your skills!
✨Tip Number 3
Showcase your customer service skills during interviews. Share examples of how you've successfully resolved issues for clients in the past. Remember, it's all about building relationships and trust!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in entertainment lighting and technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm and personality, so let that come through!
Show Off Your Technical Skills: Since this role requires a solid understanding of lighting products and systems, make sure to mention any specific technical skills or experiences you have. We’re looking for someone who can hit the ground running, so highlight your expertise!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Templewood Recruitment
✨Know Your Lighting Inside Out
Make sure you brush up on your knowledge of entertainment lighting systems. Familiarise yourself with the latest products and technologies from the company, as well as common technical issues and their solutions. This will show that you're not just interested in the role but are also passionate about the industry.
✨Show Off Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you successfully resolved issues or provided exceptional support. This will demonstrate your ability to maintain positive relationships with clients.
✨Prepare for Technical Questions
Expect to face technical questions related to electricity fundamentals and control systems. Brush up on your knowledge of mains voltage, 3-phase electricity, and any relevant software tools. Being able to confidently answer these questions will highlight your expertise and readiness for the role.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've tackled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and decision-making skills effectively, which are crucial for a Field Service Engineer.
