At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver top-notch customer service.
- Company: Join a fast-growing self-storage company with a vibrant culture.
- Benefits: Generous salary, bonuses, private medical insurance, and 30 days annual leave.
- Other info: Exciting environment with a management development programme to accelerate your career.
- Why this job: Step into a unique role with opportunities for career growth and development.
- Qualifications: Strong management experience and a passion for sales and customer service.
The predicted salary is between 35056 - 35056 £ per year.
If the following job requirements and experience match your skills, please ensure you apply promptly.
Salary for Assistant Manager: £35,056 starting salary + EOY bonus (1st Year ote £39,262)
We have a unique opportunity for an experienced Retail/Sales Manager (Deputy/Branch Manager) who is looking for a new and slightly different challenge to step into an exciting and varied role. You will need to have strong management experience and have a track record within sales, operations and customer services.
You will either need to be an existing Retail manager/Assistant/Deputy Manager, looking to make your next move and be someone who is confident with sales and passionate about delivering the highest levels of customer service.
Self storage is a very fast growing industry and our client are expanding their business at a fast pace, so there will be opportunities to develop your career into Store management and beyond. The company also offer a management accelerator development programme for all employees to support the progression.
Benefits for the Assistant Manager:
- Generous bonus scheme;
- Contributory pension scheme;
- Private medical insurance after qualifying period;
- Enrolment on Management Development Programme to accelerate growth;
- 30 days Paid Annual Leave (includes Bank Holidays) - rises with length of service;
- Staff discount on storage and retail products;
- Perkbox - employee 'free perks scheme', which includes unlimited discounts on many high street retailers, restaurants, cinemas, UK attractions;
- Classroom induction training for all new hires.
Core Responsibilities:
- Sales/Customer Service
- Sell storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions;
- Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales;
- Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained;
- Resolve customer complaints, address customer concerns and explain company or store policies.
- Manage and Train Employees
- Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks;
- Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary;
- Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets;
- Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction;
- Complete reports that would be submitted to the manager upon his/her return.
- Maintenance and Administration:
- Maintain a safe and healthy environment for both staff and customers, and work to a high specification in order to improve and maintain quality;
- Maintain effective administration of the store so that company systems, policies and procedures are adhered to at all times;
- Assist with the creation and implementation of effective marketing plans, monitoring and reviewing results at regular intervals. Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas.
Experience Required for Assistant Manager:
Self Storage experience is not necessary, but strong people management experience at some level is essential. Experience in achieving KPIs is also a benefit in this role. The key aspects of the role are converting sales, people management, operations and administration. The biggest challenge is taking responsibility in the Store Manager's absence. Candidates who look for new and better ways of doing things are welcomed in this role.
Please apply now for immediate consideration and feel free to call us to find out more about this exciting opportunity!
Assistant Manager in Burnham employer: Templewood Recruitment
Join a friendly and supportive team in Park Royal, London, where you will have the opportunity to take ownership of diverse accounting responsibilities while developing your finance skills. Our well-established business values accuracy and attention to detail, offering a collaborative work culture that fosters employee growth and long-term security in your career. With a focus on professional development and a positive work environment, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Burnham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Templewood Recruitment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Templewood Recruitment!
We think you need these skills to ace Assistant Manager in Burnham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Templewood Recruitment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Templewood Recruitment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Templewood Recruitment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Templewood Recruitment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
