At a Glance
- Tasks: Sell storage space, manage customer enquiries, and maintain site standards.
- Company: Join a dynamic team at Space Station with a focus on customer service.
- Benefits: Enjoy 30 days holiday, staff discounts, and a contributory pension scheme.
- Other info: Participate in charity work and enjoy excellent career development opportunities.
- Why this job: Make a difference by helping customers while developing your sales skills.
- Qualifications: Sales or customer service experience is essential; training provided for storage knowledge.
The predicted salary is between 30000 - 42000 € per year.
The role requires someone who is organised, self‑motivated, and can manage their time effectively. A good level of numeracy is also necessary in this role. The key aspects of the role are converting sales, administration and maintaining site standards. Storage experience is not necessary (Full Training provided), but you must have a background in sales/customer services. Candidates who are always looking for new and better ways of doing things are welcomed in this role.
Core Responsibilities
- Sell storage space and ensure the customer has all relevant information to make an informed decision by explaining the features, benefits, and price solutions.
- Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, overcoming objections, upselling our retail products and closing sales wherever possible.
Administration
- Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.
- Additional administration required when liaising with the removals contractor, including using the removals calendar.
Operations
- Support with all back‑office responsibilities, such as ensuring the site is clean and well‑maintained at all times.
- Ensuring units are vacated and made ready for the next customer in a timely manner.
Charity Participation
As part of our Corporate Social Responsibility commitment, all Space Station employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid.
40 hours, working a day shift pattern to cover the opening hours of the store. Stores are open 7 days a week, including bank holidays, so there will be regular weekend working. 30 days holiday, which includes Bank Holidays.
Benefits
- Contributory pension scheme.
- Staff discount on storage and retail products.
- Perkbox employee free perks scheme, which includes discounts on many high street retailers, cinema tickets, and much more.
- Training and development programme for staff.
- Additional benefits after qualifying period, including a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.
Customer Sales Advisor in Birmingham employer: Templewood Recruitment
At Space Station, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee growth and development. Our Customer Sales Advisors benefit from comprehensive training, a generous holiday allowance, and unique perks such as paid charity volunteering time and a contributory pension scheme. With a focus on teamwork and innovation, we encourage our staff to explore new ideas while enjoying discounts on our services and products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Space Station. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! Since the role is all about converting sales, think about how you would sell storage space. Prepare to explain features, benefits, and pricing solutions clearly and confidently. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed your time effectively in previous roles. Highlight any experience with administration tasks, as this will demonstrate that you can handle the back-office responsibilities too.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you're engaged and keen to learn more about the role and the company culture. Plus, it’s a great way to figure out if this job is the right fit for you!
We think you need these skills to ace Customer Sales Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Sales Skills:When you're writing your application, make sure to highlight your sales experience. We want to see how you've successfully converted leads into sales in the past. Use specific examples to show us what you can bring to the table!
Be Organised and Clear:Since the role requires strong organisational skills, structure your application clearly. Use headings and bullet points where necessary to make it easy for us to read. A well-organised application reflects your ability to manage tasks effectively!
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your cover letter and CV to the job description. Mention how your background in customer service aligns with our needs and how you can contribute to achieving sales targets.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Templewood Recruitment
✨Know Your Sales Stuff
Brush up on your sales techniques and be ready to discuss your previous experiences in customer service. Think about specific examples where you successfully converted a sale or handled objections, as this will show your potential employer that you can achieve their sales targets.
✨Organise Your Day
Since the role requires strong organisational skills, prepare to talk about how you manage your time effectively. You might want to share a method or tool you use to prioritise tasks, especially when dealing with multiple customer enquiries and administrative duties.
✨Show Your Motivation
Demonstrate your self-motivation by discussing times when you took the initiative to improve processes or enhance customer satisfaction. Employers love candidates who are proactive and always looking for better ways to do things.
✨Be Ready for Teamwork
As part of the role involves liaising with others, be prepared to discuss your experience working in a team. Highlight any collaborative projects you've been involved in, especially those that required coordination with back-office operations or external contractors.
