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- Tasks: Organise and schedule residential repairs while providing excellent customer service.
- Company: Templer HomeBuild, a diverse and equal-opportunity employer.
- Benefits: 31 days holiday, flexible working, training opportunities, and trade discounts.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Experience in planning/scheduling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Benefits
- 31 days paid holiday (including bank holidays), with the option to buy up to 5 days or sell up to 3 days per year
- Annual pay reviews
- Life Insurance
- Enhanced maternity/paternity pay
- Training and development opportunities
- Trade discounts from our preferred suppliers for you and your friends and family
- Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice
- Flexible working – ability to work from home and the office throughout the week
Responsibilities
- You will receive calls and emails regarding the organisation and booking of residential repairs and minor refurbishment works on Teign Housing properties.
- You will also make outbound calls to residents to book essential compliance testing works (gas, mechanical and electrical).
- You will consistently liaise with residents and operational trade teams to achieve the best service delivery possible.
- Using our dynamic scheduling system, you will manage operative diaries to ensure all works are carried out efficiently, within agreed timescales (SLAs), whilst keeping operatives fully utilised and delivering an excellent customer service experience.
- Managing the emergent day, dealing with emergencies and exceptions, to ensure the most appropriate service is delivered to residents.
- You will act as the first point of contact for customers and trade operatives to help with issues and to provide effective resolutions swiftly.
- You will input up-to-date, accurate and complete notes for each job/task in the system, contributing to our contract performance tracking and high performance.
Qualifications
- Demonstrable planning/scheduling experience ideally obtained from a fast-paced dynamic environment involving high-volume telephone communication.
- Housing repairs background is highly advantageous.
- Strong IT skills (Microsoft Office) with aptitude to pick up new systems and follow processes consistently.
- Excellent communication skills, with strength of character and ownership/accountability to make decisions and follow them through to completion and satisfaction.
- Proactive and able to use initiative.
- Determined, resilient, and motivated to achieve targets, taking pride in completing and achieving results independently and as part of a team.
Templer HomeBuild is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Diversity is more than a commitment – it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Planner/Scheduler in Devon employer: Templer Homebuild Ltd
Contact Detail:
Templer Homebuild Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner/Scheduler in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Planner/Scheduler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for scheduling roles and practice your answers. Show off your planning skills by discussing how you've handled tight deadlines or tricky situations in the past.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Planner/Scheduler in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planner/Scheduler role. Highlight your planning and scheduling experience, especially in fast-paced environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed scheduling or dealt with customer service challenges in the past.
Show Off Your IT Skills: Since strong IT skills are a must, don’t forget to mention your proficiency with Microsoft Office and any other relevant systems. We love candidates who can pick up new tools quickly, so let us know about your tech-savvy side!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Templer Homebuild Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner/Scheduler role. Familiarise yourself with the responsibilities, especially around managing operative diaries and liaising with residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively resolved issues or provided exceptional customer service. This will highlight your ability to handle calls and emails efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle an emergency situation or a scheduling conflict? Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Highlight Your IT Proficiency
As the job requires strong IT skills, be ready to discuss your experience with Microsoft Office and any scheduling systems you've used. If you have examples of how you've quickly adapted to new software, share those too. This will reassure them of your capability to manage their dynamic scheduling system.