Client Relations Associate in Chorley

Location: Chorley – Hybrid Working

Salary: £25,000 - £30,000 depending on experience

Benefits:

• Hybrid working – opportunity to work from home and the office
• Employer pension contribution of 4% with salary sacrifice available for employee contributions
• 28 days annual leave plus Bank Holidays
• Option to purchase up to an additional 5 days annual leave
• Group Life Cover (4 x salary)
• Rolling sick pay scheme
• Ongoing training and development
• Excellent long-term career progression opportunities

About the Company:

Our client is a highly respected and growing financial planning firm committed to delivering exceptional client service and financial planning support. They offer a collaborative and supportive environment where employees are encouraged to develop professionally and build rewarding long-term careers. Due to continued growth, they are seeking an experienced IFA Administrator to join their team. This is an excellent opportunity for an ambitious IFA Administrator looking to develop their career within a successful and forward-thinking financial planning business.

The Role:

As an IFA Administrator, you will provide comprehensive administrative support to Financial Advisers, clients, and colleagues, ensuring the smooth delivery of financial planning services. The successful IFA Administrator will play a vital role in maintaining high service standards, processing business efficiently, and supporting the client journey from initial enquiry through to ongoing servicing.

Key Responsibilities:

• Providing high-quality administrative support to Financial Advisers and clients.
• Processing new business applications, fund switches, withdrawals, and policy servicing requests.
• Maintaining accurate client records and updating CRM systems.
• Preparing client documentation and ensuring suitability packs are issued promptly.
• Liaising with providers, clients, and advisers to progress cases efficiently.
• Handling incoming enquiries by telephone, email, and written correspondence.
• Supporting advisers with pre- and post-meeting administration.
• Obtaining policy information and illustrations from product providers.
• Monitoring and chasing outstanding business to completion.
• Ensuring all work is completed accurately and within agreed service standards.
• Building strong professional relationships with clients, providers, and colleagues.
• Assisting with general office and operational administration when required.
• Maintaining compliance with FCA regulations, Consumer Duty requirements, AML procedures, Data Protection legislation, and company policies.
• Delivering exceptional levels of client service at all times.

What We're Looking For:

• GCSE Grade 4 (or equivalent) in English and Mathematics.
• Previous experience working as an IFA Administrator within a Financial Planning or Wealth Management environment.
• Knowledge of pensions, investments, protection, and financial planning products.
• Experience using CRM and back-office systems.
• A good understanding of the UK financial services regulatory framework.
• Excellent communication skills, both written and verbal.
• Strong organisational and administrative skills.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent attention to detail and accuracy.
• A professional, positive, and collaborative approach.
• The ability to manage workloads effectively and prioritise tasks.
• A commitment to delivering outstanding client service.

Desirable Skills:

• Working towards an industry qualification such as the CII Diploma.
• Experience supporting Financial Advisers within an Independent Financial Advice practice.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to develop technical knowledge and progress professionally.
• Ability to adapt confidently to changing priorities.

Why Apply?

This is a fantastic opportunity for an experienced IFA Administrator to join a growing financial planning firm that values its people and actively supports career development. The successful IFA Administrator will benefit from ongoing training, career progression opportunities, and a supportive team environment.

How to Apply:

Interested? Submit your CV today! If your experience aligns with this opportunity, one of our specialist consultants will contact you to discuss the role in more detail. We'll also take the time to understand your career goals and discuss other Financial Services opportunities that may be of interest. Due to the high volume of applications, we can only respond to successful candidates. If you haven't heard from us within 7 days, please assume your application has not been successful on this occasion.