Senior Billing Representative

Temple University's Kornberg School of Dentistry, one of the oldest dental schools in the U.S., is looking for a Senior Billing Representative / Cashier – Clerk V. The Maurice H. Kornberg School of Dentistry, founded in 1863, is a leading institution with more than 7,000 alumni who are shaping oral health worldwide. Kornberg supports health and wellness through a range of educational programs and comprehensive patient services.

The Senior Billing Representative / Cashier is responsible for the entire range of billing and cashier functions related to the Kornberg School of Dentistry clinics. Responsibilities include, but are not limited to, manual and electronic billing, insurance verification, payment posting and reconciliation, and follow‑up on denied claims or claims requiring additional information. The incumbent also handles all cashier duties such as accepting payments, posting payments to accounts, and reconciling cash and payments for daily activity.

At least 3 years of related experience is required. Experience in a professional billing environment with third‑party coverage plans and all phases of claims processing is essential. An equivalent combination of education and experience may be considered.

Previous experience within a dental, medical, or higher education environment. Previous experience with Axium.

• Ability to work with diverse populations of students, faculty, staff, and patients and their families.
• Knowledge of dental terminology.
• Good written and verbal communication skills.
• Excellent organization and interpersonal skills.
• Excellent customer service skills.
• Ability to work in a team environment and fill in other areas of the school as needed.
• Ability to multitask, prioritize work, and make independent decisions for non‑complex issues.

• Verify insurance and work with patients and students to settle insurance issues.
• Post payments, reconcile Explanation of Benefits when a claim is not paid, and obtain further information for resubmission when required.
• Ensure patient accounts are orderly and up‑to‑date.
• Handle patient/student and doctor complaints and inquiries, acting as a source of information.
• Prepare pre‑authorization requests and monitor receipt.
• Prepare claims and use the appropriate channel for submitting claims.
• Process credit and debit payments at the cluster site when appropriate.
• Compile statistical data for the Business Office or other departments.
• Prepare deposits for daily pickup.
• Prepare reports, worksheets, and other forms related to daily cashier functions and forward all information to the appropriate department.
• Keep up‑to‑date on policies and procedures related to the Dental School and answer questions from administration and outside stakeholders.
• Assist with preparing patient accounts for submission to collection agencies.
• Prepare and submit reports to the Business Manager when required.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information, or veteran status.