Scheduler/Biller: Tamaqua, PA

Hourly Rate: $23.74 per hour (increase to $25.67 per hour after completion of 90‑day probationary period).

Position Summary: The Scheduler/Biller is responsible for the entire range of customer service, front desk and billing functions related to the Kornberg School of Dentistry's clinic in Tamaqua, PA. This includes greeting and screening visitors, answering telephones, returning voicemails, screening calls, taking and relaying messages, using the Clinical Management System to schedule appointments for patients, coordinating schedules for faculty and other departments, and following up with patients on insurance pre‑authorizations. Additional duties include manual and electronic billing, insurance verification, payment posting and reconciliation, follow‑up on denied claims or claims requiring additional information, and other tasks as assigned.

Key Responsibilities

• Select patient appointments and perform front‑desk activities: greeting patients and visitors, checking patients in, announcing arrivals, and checking patients out at the end of appointments.
• Answer calls, assist callers with questions, take messages, and relay information promptly.
• Confirm patient appointments and pull patient charts before appointments.
• Prepare charts for new patients, verify accuracy, update existing charts, and research misplaced or lost records.
• Verify insurance and work with patients or students to resolve insurance issues.
• Post payments, reconcile Explanation of Benefits, obtain additional information for resubmissions, and keep patient accounts orderly.
• Handle patient/student doctor complaints and inquiries and serve as a source of information.
• Prepare pre‑authorizations, send timely requests, and record receipt numbers.
• Prepare and submit claims using appropriate channels.
• Process credit and debit payments at the cluster site when appropriate.
• Compile statistical data for the Business Office or other departments.
• Prepare deposits for daily pickup.
• Prepare reports, worksheets, and other forms related to daily cashier functions, forwarding all information to the appropriate department.
• Maintain a clean patient waiting area with organized chairs and reading materials.
• Cross‑train and cover similar administrative duties in other areas of the Dental School as needed.
• Prepare and submit reports to the Business Manager when required.

Required Education and Experience

At least 3 years of related experience with patient interaction within a dental or medical setting. Additional experience with dental/medical billing functions, terminology, third‑party coverage plans in all phases of claims processing, and other insurance functions is required. An equivalent combination of education and experience may be considered.

Required Skills and Abilities

• Must be able to travel between clinical locations in Philadelphia and Tamaqua as needed.
• Must be able to work with a diverse population of students, faculty, staff, and patients and their families.
• Good written and verbal communication skills.
• Excellent organization and interpersonal skills.
• Excellent customer service skills.
• Ability to work in a team environment and fill in for other areas of the school as needed.
• Ability to multitask, prioritize work, and make independent decisions for non‑complex issues.

Benefits

• Full medical, dental, and vision coverage.
• Paid time off.
• 11 paid holidays.
• Tuition remission: eligible employees and dependents can obtain a degree tuition‑free.
• Generous retirement plan.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin, ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information, or veteran status.

Compliance Statement: Employees have an obligation to avoid ethical, legal, financial, and other conflicts of interest to ensure that their actions and outside activities do not conflict with primary employment responsibilities. Employees are expected to understand and comply with applicable laws, university and employment policies, including NCAA regulations where applicable.