At a Glance
- Tasks: Lead a team in managing dental business services and optimise financial performance.
- Company: Join Temple University’s School of Dentistry, a leader in healthcare education.
- Benefits: Competitive salary, professional development, and a diverse work environment.
- Other info: Opportunity to work with diverse populations and enhance your career in a supportive setting.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Bachelor’s degree and three years of relevant experience required.
The predicted salary is between 30000 - 40000 £ per year.
Temple University’s School of Dentistry is searching for a Business Services Supervisor.
Position Summary
The Dental Business Services Supervisor is responsible for overseeing all functions in the Business Office and supervising the Business Services staff. This role will lead a team of senior billing representatives and coordinators in our various clinics, registration area, pre‑authorization team, and cashiers. It will also manage revenue cycle workflows, support and collaborate with leadership to optimize financial performance. In addition, the Business Services Supervisor will perform all responsibilities of a Senior Billing Representative, including manual and electronic billing, insurance verification, payment posting and reconciliation, follow‑up on denied claims or claims requiring additional information, accepting and posting payments, and cash reconciliation.
Required Education And Experience
Bachelor’s degree in healthcare administration, business, finance, or another related field and at least three years of related experience. An equivalent combination of education and experience may be considered.
Required Skills And Abilities
- Strong understanding of dental insurance, including Medicaid, commercial, and managed care.
- Knowledge of CDT coding and revenue cycle processes.
- Leadership and conflict management skills.
- Excellent written and verbal communication and interpersonal skills.
- Ability to work with diverse populations of students, faculty, staff, and external contacts.
- Great attention to detail, sound judgment, and the ability to multitask, prioritise work, and make independent decisions for complex issues.
- Excellent customer service skills, with the demonstrated ability to calmly handle various complaints, problems, and questions.
- Proficiency in computer skills; Banner, Microsoft Suite, Adobe, etc.
Essential Duties
- Management of staff.
- Maintain insurance website updates.
- Maintain billing templates and fee schedules.
- Insurance payer rules and updates.
- Supervise and oversee training of Business Services Staff (Billers, Cashiers, Pre‑Auth Coordinators, Front Desk staff, etc.).
- Conduct performance evaluations and coaching.
- Monitor productivity and workflow efficiency.
- Create staff schedules and manage coverage.
- Address performance issues in collaboration with the management team and HR.
- Familiar with protocols of insurance reimbursement, revenue collection in clinical operations, and manage staff to achieve financial goals.
- Represent the dental department with all contracted health/dental insurance companies and review, modify, and initiate software and operational programs to ensure that revenues are collected from all payment sources.
Equal Opportunity Statement
Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.
Business Services Supervisor employer: Temple University
Temple University’s School of Dentistry is an exceptional employer, offering a collaborative and inclusive work environment that values diversity and fosters professional growth. As a Business Services Supervisor, you will lead a dedicated team while benefiting from comprehensive training and development opportunities, all within a vibrant academic setting that prioritises innovation and excellence in healthcare administration.
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Supervisor
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Temple University. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Business Services Supervisor
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Temple University.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Temple University's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Temple University
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Temple University.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Temple University will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Temple University employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
