At a Glance
- Tasks: Provide top-notch tech support and customer service to the Temple community.
- Company: Join the vibrant Temple University family with a focus on innovation and support.
- Benefits: Enjoy full medical coverage, paid time off, tuition remission, and a generous retirement plan.
- Other info: Flexible hours during peak times and opportunities for growth in a dynamic environment.
- Why this job: Make a difference by helping students and staff with their tech needs every day.
- Qualifications: An associate's degree and experience in tech support or customer service are required.
The predicted salary is between 36000 - 44000 £ per year.
Temple University's Telecommunications Department is searching for an Assistant Technology Support Specialist!
- Become a part of the Temple family and you will have access to the following:
- Full medical, dental, vision coverage
- Paid time off
- 12 Paid Holidays
- Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan and so much more!
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.
Position Summary
Under supervision the Assistant Technology Support Specialist provides high-quality customer service and computer-related technical support as the initial point of contact for support related inquiries from the Temple community including but not limited to students, faculty, staff, parents and guests.
Primary responsibilities including utilizing excellent customer service and technical skills while collecting essential information and troubleshooting reported issues by phone, in person or electronically.
Interactions must be documented in detailed support tickets as assigned.
This role also includes administrative duties including greeting and checking in walk-in clients and assisting with Owlcard Services at the Technology Support Center.
This person will ensure that calls/requests for assistance received through assigned call center queues are answered and documented.
The ideal candidate will utilize top notch customer service skills to collect and document caller inquiries and route to appropriate support queues as assigned.
As needed, they may review documentation for correctness prior to release to supported university constituents or actively participate in the testing and evaluation of applications for upcoming new platforms as assigned.
This position is primarily a five-day position during the Fall and Spring semesters, typically covering Mondays through Fridays 8 a. m. - 5 p. m.
During high-volume periods, summer sessions, and intersessions, hours/days may vary; flexibility is required.
Performs other duties as assigned.
- Job Details
- This position requires the following background checks: Cash Handling and Personally Identifiable Identifiable Information background check.
- This position is 100% On-Site
- Required Education And Experience
- Associate's degree
- At least one year of directly related technical experience.
- Experience with technical troubleshooting, customer service, and/or POS ticket management systems.
- An equivalent combination of education and experience may be considered.
- Required Skills And Abilities
- Knowledge of PC and MAC configuration, troubleshooting and software installation.
- Working knowledge of Microsoft Office Suite, including Word, Excel, Power Point, Outlook, Teams, and basic related hardware.
- Familiarity with mobile operating systems.
- Outstanding customer service, in-person and telephone skills, along with the ability to interact with a diverse group of students, faculty, and staff.
- Ability to interact with others through both oral and written communications.
- Excellent analytical skills along with demonstrated keyboarding and writing skills.
- Ability to utilize a digital camera and printing hardware upon appropriate training.
- Working knowledge of use of computers and basic related hardware.
- Ability to work evenings and/or weekends as needed.
Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs.
The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.
Compliance Statement
In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution.
Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety.
Go here to review: may request a copy of the report by calling Temple University's Department of Public Safety at 215-204-7900
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Asst Tech Support Specialist employer: Temple University
Temple University’s School of Pharmacy is an exceptional employer, offering a vibrant work culture that prioritises collaboration and community engagement. Employees benefit from a comprehensive package that includes full medical coverage, generous paid time off, and tuition remission, fostering both personal and professional growth. Located in a dynamic educational environment, this role provides unique opportunities to make a meaningful impact through alumni and development fundraising.
StudySmarter Expert Advice🤫
We think this is how you could land Asst Tech Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Temple University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Temple University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Asst Tech Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Temple University:Your cover letter is your chance to shine! Tell us why you want to work at Temple University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Temple University!
How to prepare for a job interview at Temple University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
