Medical Education Centre Receptionist Apprentice

Overview

Applications are invited for this vacancy in the Clinical Education Department, located in the Multi-Professional Education Centre (MPEC) in the Princess of Wales Hospital. The post holder will undertake up to a 16-month training programme upon commencement of this Apprenticeship, with an aim to attain a Vocational Level 2 qualification. Completion of the qualification is a requirement of the contract of employment. During this training period, salary will be paid in accordance with Annex 21 of the Terms and Conditions. Months 1 – 6 of the training period will be paid at 70% of the top of Band 2 pay scale/Real Living Wage (whichever is the greater) and Months 7 – 18 will be paid at 75% of the top of Band 2 pay scale. Upon successful attainment of the qualification, even if sooner than the 16 month allocated timeframe, the post holder will automatically move to Band 2 as they will then meet the full KSF outline of this role, and be expected to undertake all duties within this Job Description.

As part of the Medical Education function, the post holder will form part of an integrated team to contribute towards facilitating the provision and promotion of a quality service in Medical Education in the locality, in accordance with All-Wales standards. Adhering to the standard operating procedures in place, the post holder will be an active participant in responding and planning for change and development. A degree of initiative will need to be used when working unsupervised.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales\’ largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTMs location offers the best of South Wales, just 20 minutes from Cardiff\’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy Our Health, Our Future focuses On Uniting Our Region Around Shared Health And Wellbeing Goals. Our Values Guide Us Daily.

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Welsh Skills

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn\’t need to have skills in Welsh, we\’ll consider it an advantage when short-listing and selecting candidates. This isn’t fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

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The Medical Education Centre Receptionist Will

• Be the first point of contact in the MPEC for internal and external visitors.
• Provide cover for front-of-house services by meeting and greeting visitors, liaising with organisers/speakers and attendees to maintain an efficient and professional impression of the University Health Board as well as dealing with customers calmly, politely and tactfully.
• Have responsibility to problem solve conflicting booking difficulties, negotiating alterations with tact and diplomacy using own initiative to carry out changes to bookings, ensuring that appropriate procedures are followed regarding cancellation, change of venue and confirmation of booking. Where conflicting situations arise with multiple users, analyse the requirements using negotiation and persuasive skills to ensure a compromise is reached in order to meet the needs of users and make best use of resources available. If problems arise the Medical Education Manager/Senior Administrators are available to provide support and advice when needed.
• Will answer telephones, e-mails, dealing with customer queries and difficulties and providing face-to-face advice calmly, politely, tactfully and in a friendly and efficient manner.
• Ensure that requirements of the visitor are accurately entered into the computerised room booking system.
• Ensure that visitor needs are met and that visitors are informed of appropriate charges for using the Education Centre facilities.
• Prepare rooms for meetings, updating notice boards as and when necessary and e-notice boards daily and always with the day’s events, move furniture and equipment to a required layout and replace after meetings, ensuring that all equipment is re-housed and whiteboards are cleaned.
• Have occasional dealings with volunteer patients which are required to attend study days and teaching sessions in the Centre and assisting in meeting the mobility and other specific needs of visitors.
• Assist with the provision of visual aids using the facilities available in the department i.e. photocopying overhead transparencies, demonstrating AV systems and helping users set up AV and computer equipment loading presentations onto the computer etc. and providing registers if required.

Note: This post has Welsh Skills Desirable as described above.