Council Tax Officer

Job Title: Revenues Collection Officer (Council Tax) Location: Hybrid – 80% Home / 20% Office Make a Real Difference – Join Our Revenues Collection and Assessment Team We are looking for a motivated and detail-oriented Revenues Collection Officer to join our Assessment Hub. This role is ideal for someone passionate about delivering high-quality customer service, ensuring fair assessment and collection of Council Tax, and contributing to efficient and effective local government operations. You will be a vital part of a cross-functional team, working in a shared resource pool to support the delivery of key financial assessment and collection services, while ensuring compliance with legislation, corporate policy, and customer needs. About the Role As a Collection/Assessment Officer, you’ll be responsible for delivering a high standard of collection and assessment support services across the Hub. You’ll process complex cases, provide accurate advice, and ensure customer queries are handled with professionalism and care. This role requires adaptability, strong communication skills, and a commitment to continuous improvement. Key Responsibilities * Deliver effective collection and assessment services, including: Income-related benefits Discounts, disregards, and exemptions Payment arrangements Complex case handling and enforcement enquiries * Accurately process and maintain customer accounts and ensure compliance with Council Tax legislation * Respond effectively to a broad range of customer enquiries, offering expert technical guidance both verbally and in writing * Manage workload independently, ensuring timely and accurate completion of tasks * Maintain detailed records of all contact and work undertaken, ensuring audit trails are in place * Develop specialist knowledge areas within the Assessment Hub and support colleagues in shared delivery * Provide an accessible, customer-focused service that supports vulnerable and challenging customers with empathy and professionalism * Use and maintain knowledge of IT systems and digital tools to deliver efficient, streamlined services * Promote the council’s digital channels, encouraging customers to self-serve where appropriate * Support continuous service improvement, automation, and smarter working practices * Work collaboratively with managers and team members to ensure effective service delivery and alignment with wider council strategies * Contribute to team meetings and make proactive suggestions for process and policy improvements * Ensure accurate and timely communication with your manager, raising any issues or service impacts promptly * Maintain knowledge of relevant policies, procedures, and legislation * Attend training and development opportunities to enhance skills and adapt to service developments * Carry out all duties in accordance with the Council’s policies, including Equality & Diversity, Data Protection, Confidentiality, and Health & Safety What We’re Looking For Experience in revenues, financial assessment, or similar local government/public service roles Ability to interpret and apply relevant legislation and policy Strong organisational skills with the ability to manage competing priorities Excellent interpersonal skills with a professional, customer-focused approach Proficiency in IT systems, data entry, and case management tools A proactive mindset committed to continuous learning and improvement Ability to work collaboratively within a team and adapt to changing service needs What We Offer * Flexible hybrid working arrangement (80% home, 20% office) * A supportive and inclusive team environment * Opportunities for training, development, and career progression * A chance to make a real impact on the lives of residents in your community How to Apply: If you\’re ready to be a part of a service that truly makes a difference, we’d love to hear from you. Email your cv or call (phone number removed)