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- Tasks: Lead a team of Business Support Officers to enhance service delivery and manage performance.
- Company: Join Enfield Council, dedicated to supporting children and families in the community.
- Benefits: Enjoy flexible working hours and opportunities for professional development.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in operational management and strong communication skills are essential.
- Other info: Occasional evening work may be required, but it's a chance to grow your career!
The predicted salary is between 36000 - 60000 £ per year.
Location: Enfield
About the Role: We are seeking a proactive and experienced Business Operations Team Manager to join our Children and Family Services team at Enfield Council. In this critical role, you will lead and manage a team of Business Support Officers to ensure high-quality, efficient administrative support across five key service areas. You will be responsible for overseeing workloads, managing performance, coordinating key meetings, and driving improvements in service delivery. The role demands a strong leader with operational insight, excellent communication skills, and the ability to work flexibly in a fast-paced environment.
Key Responsibilities:
- Lead and motivate a team of up to 12 Business Support Officers
- Ensure effective distribution of tasks to support statutory and high-volume areas
- Coordinate and attend Board and senior-level meetings, including minuting and follow-up
- Provide regular performance reports and data analysis to the Service Manager
- Support continuous service improvement by reviewing and implementing better processes
- Work collaboratively across departments to ensure seamless service support
- Provide backup coverage for tasks when team capacity is stretched
- Develop team members to be multi-skilled and agile across Children and Family services
What We're Looking For:
- Proven experience in operational management within a business support environment
- Demonstrated success in performance management and leading teams
- Strong organisational and problem-solving skills
- Ability to analyse and report on key performance metrics
- Experience implementing change and service improvements
- Excellent communication and interpersonal skills
- Flexibility to occasionally work evenings (approx. 4 times/year or as needed)
Desirable:
- Knowledge of Children and Family Services
- Experience managing capability or supporting performance processes
- ILM or equivalent management qualification
Ready to Apply? If you're a dynamic team leader who thrives on managing people, processes, and performance, we want to hear from you. Apply today and help shape the future of our vital services.
Business Operations Team Manager (EXPERIENCED) employer: Tempex Recruitment Ltd
Contact Detail:
Tempex Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Team Manager (EXPERIENCED)
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of Children and Family Services. Understanding the nuances of this sector will help you demonstrate your operational insight during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led teams in high-pressure environments. Highlighting your leadership style and how it has positively impacted team performance will resonate well with the hiring managers.
✨Tip Number 3
Showcase your ability to implement change by discussing specific instances where you've improved processes or service delivery. This will illustrate your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former employees in similar roles within the council. Gaining insights from their experiences can provide you with valuable information to tailor your approach and demonstrate your commitment to the role.
We think you need these skills to ace Business Operations Team Manager (EXPERIENCED)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in operational management and team leadership.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in managing teams, performance management, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the needs of the Children and Family Services team. Provide specific examples of how you've successfully led teams and implemented improvements in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tempex Recruitment Ltd
✨Showcase Your Leadership Skills
As a Business Operations Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you inspire others.
✨Highlight Your Operational Insight
Be ready to discuss your experience in operational management. Think about specific challenges you've faced and how you've implemented effective solutions. This will show your potential employer that you can handle the demands of the role.
✨Prepare for Performance Management Questions
Since performance management is a key responsibility, anticipate questions about how you assess and improve team performance. Have examples ready that illustrate your approach to setting goals, providing feedback, and driving improvements.
✨Demonstrate Your Communication Skills
Excellent communication is crucial for this role. Be prepared to discuss how you coordinate meetings and communicate with various stakeholders. Consider sharing instances where your communication skills led to successful outcomes.
