Business Operations Team Manager (EXPERIENCED)

Job Title: Business Operations Team Manager Location: Enfield About the Role: We are seeking a proactive and experienced Business Operations Team Manager to join our Children and Family Services team at Enfield Council. In this critical role, you will lead and manage a team of Business Support Officers to ensure high-quality, efficient administrative support across five key service areas. You will be responsible for overseeing workloads, managing performance, coordinating key meetings, and driving improvements in service delivery. The role demands a strong leader with operational insight, excellent communication skills, and the ability to work flexibly in a fast-paced environment. Key Responsibilities: * Lead and motivate a team of up to 12 Business Support Officers * Ensure effective distribution of tasks to support statutory and high-volume areas * Coordinate and attend Board and senior-level meetings, including minuting and follow-up * Provide regular performance reports and data analysis to the Service Manager * Support continuous service improvement by reviewing and implementing better processes * Work collaboratively across departments to ensure seamless service support * Provide backup coverage for tasks when team capacity is stretched * Develop team members to be multi-skilled and agile across Children and Family services What We\’re Looking For: * Proven experience in operational management within a business support environment * Demonstrated success in performance management and leading teams * Strong organisational and problem-solving skills * Ability to analyse and report on key performance metrics * Experience implementing change and service improvements * Excellent communication and interpersonal skills * Flexibility to occasionally work evenings (approx. 4 times/year or as needed) Desirable: * Knowledge of Children and Family Services * Experience managing capability or supporting performance processes * ILM or equivalent management qualification Ready to Apply? If you\’re a dynamic team leader who thrives on managing people, processes, and performance, we want to hear from you. Apply today and help shape the future of our vital services