At a Glance
- Tasks: Lead a team to enhance housing services and ensure resident satisfaction.
- Company: Respected Housing Association dedicated to improving lives and ending homelessness.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real difference.
- Other info: Dynamic role with the opportunity to shape housing services for the community.
- Why this job: Join a mission-driven organisation and lead impactful housing initiatives.
- Qualifications: Experience in property services and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Head of Resident Services to join a highly respected Housing Association committed to improving lives and ending homelessness. This role offers the opportunity to lead a critical operational service responsible for maintaining and improving housing assets while ensuring residents receive a high-quality, customer-focused service.
Reporting directly to the Director of Operations, the successful candidate will take ownership of Property Services, Repairs and Maintenance, Asset Management, Building Safety Compliance and Cleaning Services across the Association's housing portfolio.
Key Responsibilities
- Lead and manage the Property Services team, ensuring delivery of an effective and customer-focused service.
- Oversee responsive repairs, planned maintenance, cyclical maintenance programmes and major works projects.
- Develop and implement long-term asset management strategies to protect and enhance housing stock.
- Ensure compliance with all statutory, regulatory, health and safety, fire safety and building safety requirements.
- Manage external contractors, consultants and service providers, ensuring high performance and value for money.
- Monitor repairs performance and service delivery against agreed KPIs and resident satisfaction measures.
Head Of Resident Services employer: Tempest Resourcing
Join a highly respected Housing Association that prioritises improving lives and ending homelessness, where your leadership as Head of Resident Services will directly impact the quality of life for residents. With a strong commitment to employee development, a collaborative work culture, and a focus on delivering exceptional customer service, this role offers unique opportunities for professional growth in a meaningful sector. Located in a vibrant community, you will be part of an organisation that values innovation and excellence in housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Resident Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you’re genuinely interested in making a difference in resident services.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on showcasing your leadership skills and experience in managing property services and compliance – that’s what they’ll want to hear!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Head of Resident Services role!
We think you need these skills to ace Head Of Resident Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Resident Services role. Highlight your leadership experience in property services and any relevant achievements that showcase your ability to improve housing assets.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving lives and ending homelessness. Share specific examples of how you've led teams or managed projects that relate to the responsibilities outlined in the job description.
Showcase Your Compliance Knowledge:Since compliance is key in this role, make sure to mention your understanding of statutory and regulatory requirements. We want to see how you’ve ensured safety and compliance in previous positions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Tempest Resourcing
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Head of Resident Services role. Brush up on topics like property services, repairs, and asset management strategies. Being able to discuss these areas confidently will show that you’re serious about the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of your leadership experience. Think of specific situations where you’ve successfully managed a team or project, especially in a customer-focused environment. This will help demonstrate your capability to lead the Property Services team effectively.
✨Understand Compliance Requirements
Familiarise yourself with the statutory and regulatory requirements related to housing services. Be ready to discuss how you would ensure compliance with health and safety, fire safety, and building safety regulations. This knowledge is crucial for the role and will impress your interviewers.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their current challenges in resident services or how they measure success in their KPIs. This shows your genuine interest in the role and helps you assess if the organisation is the right fit for you.
