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- Tasks: Manage housing reviews and complex complaints while ensuring compliance with legal standards.
- Company: The Royal Borough of Windsor and Maidenhead, a supportive local authority.
- Benefits: Competitive pay, flexible working options, and valuable experience in local governance.
- Why this job: Make a real difference in the community by resolving housing issues effectively.
- Qualifications: Strong knowledge of housing legislation and exceptional report writing skills required.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 35000 - 45000 £ per year.
The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews & Complaints Officer to manage statutory housing reviews and complex complaints. This is a specialist role requiring strong legislative knowledge and high-level written ability.
Key Responsibilities
- Conducting Section 202 statutory reviews
- Reviewing S184 decisions
- Managing Stage 2 complaints investigations
- Drafting legally robust review decisions
- Liaising with Legal Services where required
- Ensuring compliance with Ombudsman standards
Requirements
- Strong working knowledge of Housing Act 1996 (Part 6 & 7)
- Experience conducting statutory housing reviews
- Experience handling complex housing complaints
- Exceptional report writing skills
- Local Authority experience essential
Rate: Competitive and flexible subject to candidate experience.
Reviews & Complaints Officer in England employer: Tempest Resourcing
Contact Detail:
Tempest Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reviews & Complaints Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in local authorities. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Housing Act 1996. Be ready to discuss how your experience aligns with the role's requirements, especially around statutory reviews and complaints handling.
✨Tip Number 3
Showcase your report writing skills! Bring samples of your previous work to interviews or be prepared to discuss how you draft legally robust review decisions. This will demonstrate your expertise and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reviews & Complaints Officer in England
Some tips for your application 🫡
Know Your Stuff: Make sure you brush up on your knowledge of the Housing Act 1996 and any relevant legislation. We want to see that you understand the ins and outs of statutory housing reviews and complaints, so don’t hold back on showcasing your expertise!
Show Off Your Writing Skills: Since this role requires high-level written ability, take the time to craft a clear and concise application. We’re looking for exceptional report writing skills, so make sure your application reflects that with well-structured sentences and a professional tone.
Tailor Your Application: Don’t just send in a generic application! We want to see how your experience aligns with the key responsibilities listed in the job description. Highlight your local authority experience and any specific examples of handling complex complaints or conducting reviews.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at the Royal Borough of Windsor and Maidenhead!
How to prepare for a job interview at Tempest Resourcing
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996, especially Parts 6 and 7. Being able to discuss specific sections and how they apply to the role will show your expertise and confidence.
✨Showcase Your Writing Skills
Since exceptional report writing is key for this position, prepare a few examples of your previous work. Bring along samples that demonstrate your ability to draft legally robust review decisions.
✨Prepare for Complex Scenarios
Think about past experiences where you've handled complex housing complaints. Be ready to discuss these situations in detail, focusing on your problem-solving approach and the outcomes.
✨Familiarise Yourself with Ombudsman Standards
Understanding the Ombudsman standards is crucial for this role. Research these standards and be prepared to discuss how you would ensure compliance in your work.