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- Tasks: Assist customers at the trade counter and manage orders with a smile.
- Company: Join Temperate Heating Ltd, a trusted plumbing and heating merchant with 50 years of service.
- Benefits: Enjoy a friendly work environment and opportunities for growth.
- Why this job: Be part of a supportive team that values customer relationships and quality service.
- Qualifications: Previous customer-facing experience and great communication skills are essential.
- Other info: Knowledge of plumbing materials is a bonus!
The predicted salary is between 24000 - 36000 £ per year.
Temperate Heating Ltd is an established independent plumbing and heating merchant, proudly serving both trade and retail customers with a high level of service for over 50 years. We’re known for our knowledgeable staff, quality products, and commitment to building lasting customer relationships. We’re now looking for a friendly, proactive, and organised Trade Counter Assistant to join our growing team.
Key Responsibilities:- Serve customers at the trade counter, offering advice and upselling where appropriate.
- Build quotes and manage trade accounts.
- Provide accurate product and technical information.
- Process orders in person, over the phone, and via email.
- Keep stock areas, displays, and the trade counter well-organised and presentable.
- Build and maintain strong relationships with regular trade customers.
- Previous experience in a trade counter or similar customer-facing role.
- Confident communicator with great people skills and a positive attitude.
- Strong organisational skills and attention to detail.
- A proactive, hardworking team player.
- Knowledge of plumbing materials is a plus!
Interested? Apply with your CV and a brief cover letter.
Trade Counter Assistant employer: Temperate Heating Ltd
Contact Detail:
Temperate Heating Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with plumbing and heating products before your interview. Knowing the basics will not only boost your confidence but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you prepare for serving customers effectively at the trade counter.
✨Tip Number 3
Research Temperate Heating Ltd and their values. Understanding their commitment to customer relationships will allow you to align your answers during the interview with what they value most.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your organisational skills and ability to work as part of a team. This will help you stand out as a proactive candidate who fits well with their culture.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, especially any work at trade counters. Emphasise your communication skills and any knowledge of plumbing materials.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your proactive attitude and organisational skills, and how you can contribute to building strong customer relationships.
Showcase Your People Skills: Since the role requires great people skills, consider including examples of how you've successfully interacted with customers in previous positions. This could be through upselling or providing excellent service.
Proofread Your Application: Before submitting, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Temperate Heating Ltd
✨Showcase Your Customer Service Skills
As a Trade Counter Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to upsell and offer advice, as this is key to the role.
✨Demonstrate Product Knowledge
Familiarise yourself with common plumbing materials and products before the interview. Being able to discuss these confidently will show that you're proactive and knowledgeable, which is exactly what Temperate Heating Ltd values.
✨Emphasise Organisational Skills
The role requires strong organisational skills. Prepare to discuss how you manage your time and keep your workspace organised. You might want to mention any systems or methods you use to stay on top of tasks.
✨Build Rapport with Interviewers
Since building relationships with customers is crucial, make sure to engage with your interviewers. Use their names, maintain eye contact, and show enthusiasm for the role. This will demonstrate your people skills and positive attitude.
