At a Glance
- Tasks: Manage key customer accounts and drive service excellence in a fast-paced engineering environment.
- Company: Temla Laser, a growing engineering business specialising in laser cutting and fabrication.
- Benefits: Competitive salary, performance bonus, generous holiday allowance, and company pension scheme.
- Other info: Clear progression pathway and supportive culture for personal and professional growth.
- Why this job: Take ownership of client relationships and make a real impact on business growth.
- Qualifications: Experience in account management or sales with strong relationship-building skills.
The predicted salary is between 30000 - 42000 £ per year.
Temla Laser is a growing engineering business specialising in laser cutting, CNC bending and fabrication. We're looking for an Account Manager to take ownership of key customer relationships and play a central role in driving both service excellence and commercial growth. This is not a passive account handling role.
You’ll be expected to:
- Understand customer needs
- Manage projects through production
- Protect quality and delivery
- Grow existing accounts
- Identify new opportunities
You’ll work closely with production, ensuring what we promise commercially is delivered operationally. If you enjoy ownership, problem-solving and building long-term client relationships in a fast-paced engineering environment, this role is for you.
Key Responsibilities
- Meet and exceed monthly revenue targets
- Manage and grow key customer accounts
- Respond quickly and accurately to enquiries
- Build strong, professional relationships with clients
- Understand customer needs and align Temla's solutions accordingly
- Develop strategies to grow existing accounts
- Maximise customer spend through upsell and cross-sell
- Maintain high customer satisfaction and resolve issues quickly
- Take ownership of projects through production
- Attend site visits where required to support relationships
- Hold regular client review meetings
- Identify new business opportunities
- Work with the wider team to deliver successful projects
- Mentor junior team members
- Stay aware of industry trends and competitor activity
- Represent Temla professionally online (e.g. LinkedIn presence)
What We’re Looking For
- Proven experience in account management or sales
- Customer-first approach
- Ability to take ownership and make decisions
- Comfortable working in a fast-paced environment
- Understanding of engineering/manufacturing (preferred)
- Experience with CAD or technical products (training provided)
- Track record of hitting targets
- Strong relationship-building skills
- Self-motivated and team-oriented
Salary & Benefits
- Bonus: Up to 10% annual performance bonus
- Pension: Company pension scheme
- Holidays: 23 days + bank holidays
- Loyalty scheme increases holidays up to 30 days per year
- Free Thursday staff lunch
- Cycle to Work scheme
- Enhanced maternity & paternity
- Company events
- Free on-site parking
Future Progression
At Temla, we believe in recognising performance and promoting from within. This role offers a clear pathway for progression. Those who consistently deliver against targets, take ownership of their accounts, and demonstrate strong commercial judgement will be supported in developing their responsibilities further. A proven track record of performance, relationship management and contribution to business growth will place you in a strong position to progress into a Senior Account Manager role in the future. We're committed to supporting individuals who want to grow with the business and take on greater strategic responsibility over time.
Account Manager in Washington employer: TEMLA LASER LTD
At Temla Laser, we pride ourselves on being a dynamic employer that fosters a culture of ownership and innovation. Located in Washington, Tyne & Wear, we offer our Account Managers not only competitive salaries and performance bonuses but also a clear pathway for career progression within a supportive environment. With a strong emphasis on employee growth, regular company events, and a commitment to work-life balance, Temla is the ideal place for those looking to make a meaningful impact in the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Washington
✨Tip Number 1
Get to know the company inside out! Research Temla Laser's projects, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn and engage with their posts. This can give you insights into the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common account management scenarios. Think about how you would handle customer needs, project management, and relationship building. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to showcase your achievements! Bring examples of how you've exceeded targets or built strong client relationships. This is your chance to shine and prove you’re the right fit for driving growth at Temla!
We think you need these skills to ace Account Manager in Washington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with Temla's focus on customer relationships and service excellence.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've met or exceeded targets in previous roles. We want to see your track record of success and how you can bring that to Temla.
Demonstrate Your Understanding of Engineering:Since this role is in a fast-paced engineering environment, it’s important to show that you understand the industry. Mention any relevant experience with CAD or technical products, even if it’s just a basic understanding.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at TEMLA LASER LTD
✨Know Your Customer
Before the interview, research Temla Laser and understand their key customer segments. Familiarise yourself with their services like laser cutting and CNC bending. This will help you demonstrate your ability to align customer needs with the company's solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully managed projects or resolved client issues. Highlight how you took ownership and made decisions that led to positive outcomes. This is crucial for a role that demands proactive account management.
✨Build Rapport with the Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current projects and challenges. This shows your interest in the role and helps you establish a professional relationship right from the start.
✨Demonstrate Your Sales Acumen
Be ready to discuss your track record in hitting sales targets and growing accounts. Prepare to share specific strategies you've used for upselling or cross-selling. This will illustrate your customer-first approach and your ability to drive commercial growth.
