At a Glance
- Tasks: Lead strategic initiatives in Learning and Knowledge Management for a global banking software company.
- Company: Join Temenos, a pioneering tech firm transforming the banking landscape.
- Benefits: Enjoy flexible work options, generous leave policies, and professional development opportunities.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Shape the future of banking while leading a diverse, high-performing team.
- Qualifications: 10+ years in leadership roles with expertise in Learning and Knowledge Management.
The predicted salary is between 60000 - 80000 £ per year.
ABOUT TEMENOS
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
VALUES
- Care about transforming the Banking landscape.
- Commit to being part of an exciting culture and product evolving within the financial industry.
- Collaborate effectively and proactively with teams within or outside Temenos.
- Challenge yourself to be ambitious and achieve your individual as well as the company targets.
KEY RESPONSIBILITIES
Strategic Leadership
- Shape the Vision: Develop and execute the strategy for the Temenos Learning Community to ensure year-over-year growth in certifications and financial outcomes.
- Drive KM Strategy: Lead the creation of an integrated KM technology stack that aligns with Temenos' innovation and operational goals, driving efficiency and success for clients in the enterprise banking sector.
- Cross-Functional Collaboration: Work closely with product management, engineering, sales, support, customer success, field consulting, and external partners to codify, standardize, and share enterprise knowledge across all Temenos teams.
- Knowledge-Centered Culture: Embed knowledge management practices into product roadmaps, software development lifecycles, and operational workflows to create a Knowledge-Centered Service (KCS) culture.
Team Leadership & Development
- Build High-Performing Teams: Lead, mentor, and inspire a global team of 60+ professionals to ensure alignment with strategic priorities and exceptional performance.
- Global Collaboration: Foster a culture of collaboration across diverse cultural contexts, ensuring global teams work seamlessly together.
- Develop Talent: Design and implement ongoing professional development initiatives to keep the team at the forefront of industry trends and technological advancements.
Technology & Systems Management
- Oversee Platform Integration: Manage the selection and optimization of LM and KM platforms (e.g., learning management systems, content management systems, and AI-powered tools) to meet Temenos’ strategic and technical needs.
- Harness Emerging Technologies: Lead the adoption of cutting-edge technologies like AI, machine learning, and tools like MS Co-Pilot Gen AI to enhance knowledge discovery, content retrieval, and decision-making.
Knowledge Sharing & Collaboration
- Create Knowledge Ecosystems: Facilitate transparent, accessible knowledge sharing between product engineering, support, and client-facing departments by building a centralized knowledge repository.
- Capture & Disseminate Knowledge: Ensure the effective capture, storage, and dissemination of both explicit (documented) and tacit (experiential) knowledge across global teams using world-class content management practices.
Governance & Compliance
- Ensure Knowledge Integrity: Establish KM governance policies to maintain consistency, quality, and regulatory compliance, ensuring all knowledge assets are up-to-date, secure, and accurate.
- Manage Knowledge Lifecycle: Oversee the lifecycle of knowledge assets, implementing processes to ensure knowledge retention, intellectual property protection, and secure sharing within a highly regulated environment.
Metrics & Reporting
- Measure Success: Define KPIs and metrics to assess the effectiveness of LM and KM initiatives in improving internal operations and client outcomes.
- Data-Driven Insights: Regularly report to senior leadership on the impact of KM and LM programs, using data to drive continuous improvements and demonstrate financial efficiencies.
Change Management
- Drive Adoption: Lead the enterprise-wide change management efforts to ensure successful adoption of LM and KM practices and tools across global teams.
- Promote Knowledge-Centric Culture: Foster a company-wide shift toward a knowledge-sharing ethos, embedding KM practices into every corner of the organization.
QUALIFICATIONS
Education
- Bachelor’s or Master’s degree in Information Management, Computer Science, Business Administration, or a related field. A background in banking, finance, or enterprise software is a plus.
Experience
- Leadership: 10+ years in Learning and Knowledge Management, with at least 5 years in a senior leadership role in global, enterprise software environments.
- Transformation Expertise: Proven experience leading KM and LM transformations, particularly in complex, regulated environments.
- Global Expertise: Demonstrated success in leading global teams and initiatives across multiple regions.
Skills & Competencies
- Leadership: Strong ability to inspire and lead cross-functional, global teams, promoting collaboration and innovation.
- Strategic Vision: Skilled at aligning KM and LM strategies with business objectives and driving their integration into software development and client-facing operations.
- Communication: Excellent interpersonal and communication skills, capable of engaging diverse stakeholders, including executives, technical teams, and customers.
- Vendor Management: Strong contract and vendor management experience to optimize third-party partnerships.
Additional Requirements
- Analytical Thinking: Ability to use data-driven insights to drive continuous improvement in LM/KM programs.
- Change Management: Expertise in driving stakeholder engagement and successful adoption of KM initiatives across large enterprises.
- Global Travel: Willingness to travel up to 10% globally.
SOME OF OUR BENEFITS include:
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
- Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership.
- Family care: 4 weeks of paid family care leave.
- Recharge days: 4 days per year to use when you need to physically or mentally recharge.
- Study leaves: 2 weeks of paid leave each year for study or personal development.
Senior Director - Enterprise TLC & Knowledge Management employer: Temenos
At Temenos, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that empowers our employees to innovate and excel. Located in London, we offer a range of benefits including generous family care leave, recharge days, and study leaves, ensuring our team members can balance their professional and personal lives while pursuing continuous growth. With a commitment to collaboration and knowledge sharing, we provide unique opportunities for career advancement within the dynamic banking technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director - Enterprise TLC & Knowledge Management
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Temenos. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Director - Enterprise TLC & Knowledge Management
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Temenos.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Temenos's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Temenos
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Temenos.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Temenos will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Temenos employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
