At a Glance
- Tasks: Lead customer success initiatives and drive product adoption for strategic accounts.
- Company: Temenos, a global leader in banking technology transforming the industry.
- Benefits: Generous leave policies, study leave, and recharge days to support your well-being.
- Other info: Join a culture that values transformation, collaboration, and ambition.
- Why this job: Make a real impact in banking while collaborating with top executives.
- Qualifications: Fluent in French and English, with proven CSM experience in SaaS.
The predicted salary is between 50000 - 65000 £ per year.
French Language (C2) full Business proficiency is a must have. Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.
The Senior Customer Success Manager (CSM) requires an experienced professional to proactively lead customer executives and Temenos teams, to achieve product adoption/utilization, customer and revenue retention, and business value outcomes, ultimately leading to customer referenceability/advocacy. Reporting to the Head of Global Customer Success, this is an individual contributor role requiring independence and influence.
RESPONSIBILITIES
- Deliver results for up to 20 strategic, named customer accounts – Net Annual Recurring Revenue (ARR) Retention targets, and Net Promoter Score (NPS) continuous improvement – and receiving associated incentive compensation.
- Key Performance Indicators (KPI) include customer executive engagements and onsite QBRs, Success Plans, product utilization, customer references and case studies.
- Build relationships and influence customer’s COO and CIO to achieve their business outcomes.
- Be the customer’s Single Point of Contact and act as an overall escalation point into Temenos.
SKILLS
- Languages: French and English.
- Collaborate and proactively lead across Temenos: Sales Account Exec, SaaS Delivery Manager, Services, Support, Training, Product Management, and Finance.
- Provide accurate ARR Retention & Attrition forecasting in Salesforce and Clari, plus customer and engagements data in ChurnZero.
- Develop a comprehensive understanding of our banking software products and services.
- Ability to travel regularly and be onsite with customers in the region Europe.
- You should have a proven record as a CSM and achievement of ARR Retention targets, in the SaaS banking and financial services sectors (7 years or more).
- Have experience applying Salesforce, Clari, ChurnZero, and Microsoft suite.
- You should have a university education in relevant disciplines, such as Business Administration, Analytics, Finance, or Computer Science.
- You are able to deal with people at all levels within an organization and show and demonstrate negotiating skills with key decision-makers.
- Demonstrate excellent communication, presentation, and interpersonal skills to establish interest, trust, and credibility.
- You are highly organized with excellent time and project management skills and attention to detail.
VALUES
- Care about Transforming The Banking Landscape.
- Commit to being part of an exciting culture and product evolving within the financial industry.
- Collaborate effectively and proactively with teams within or outside Temenos.
- Challenge yourself to be ambitious and achieve your individual as well as the company targets.
SOME OF OUR BENEFITS
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
- Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership.
- Family care: 4 weeks of paid family care leave.
- Recharge days: 4 days per year to use when you need to physically or mentally recharge.
- Study leaves: 2 weeks of paid leave each year for study or personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Temenos. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Temenos.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Temenos's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Temenos
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Temenos.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Temenos will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Temenos employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
