Partner Delivery Manager

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

The Delivery Partner Manager is responsible for driving the successful execution of Temenos’ global delivery partner strategy at the regional level. Reporting directly to the Senior Director – Global Delivery Partner Program, this role will manage and support the performance of regional delivery partners, ensuring that they are equipped, certified, and able to deliver Temenos software effectively across customer implementations.

The individual will act as the key point of contact for a portfolio of delivery partners and ensure that partners meet the standards of excellence set by Temenos. In addition, you will act as the key contact and champion for delivery partners in a Temenos region providing credentials, feedback and detailed information on the partners to the regional Services Management Teams (Regional Services Directors, Areas Services Managers and Client Engagement Managers).

The Delivery Partner Manager will work closely with partner management, account teams, partners, and other internal stakeholders to align resources, drive partner enablement, and ensure successful project delivery. You will play an essential role in fostering a strong partner ecosystem and contributing to the long-term success of our regional partner relationships, customer satisfaction, and Temenos’ global partner strategy.

OPPORTUNITIES

• Performance & Governance
• Partner Performance Tracking: Regularly assess and track the performance of regional delivery partners, ensuring that partners are meeting Temenos\\\’ delivery standards, project quality, timelines, customer satisfaction, and adherence to internal processes.
• Remediation Planning: Raise performance issues with the delivery partners and identify potential trends to be addressed by actions to be improved up to and including formally documented remediation plans.
• Governance Compliance: Monitor and enforce the governance processes for regional partners to ensure compliance with Temenos’ policies, procedures, and quality assurance standards.
• Customer Satisfaction: Work with delivery partners to measure and improve customer satisfaction on partner-led projects, using feedback to drive improvements in partner performance and delivery quality.
• Client References: Drive success stories with Marketing for successful Partner Go Lives. Promote and share Partner delivery references.
• Cross-Functional Collaboration: Collaborate with Temenos’ sales, product, and account management teams to ensure alignment between customer needs, delivery capabilities, and regional partner strategies.
• Regional Strategy Execution: Help define and execute the regional partner strategy in alignment with the global delivery partner framework.
• Provide regular updates to the Senior Director on regional performance, challenges, and opportunities.
• Partner Management Alignment: Define responsibilities for each of the Partner Management roles (Global Partner Management, Delivery Management and Regional Partner Sales Management) and operate as virtual teams where applicable to provide consistent messaging to the Delivery Partners. Contribute to Quarterly Business Reviews with key strategic partners.
• Reporting & Insights: Provide regular reporting and insights on regional partner performance, challenges, and opportunities for process improvement, both to internal stakeholders, executive sponsors and the global partner team.
• Return on Investment Support: Assist those Partners who have invested to develop, position and bring their solutions to the market based on Temenos technology.
• Partner Onboarding & Enablement: Identify gaps in the Delivery Partner Ecosystem, and where applicable propose potential new Delivery partners to address.
• Work closely with Partner Management team responsible for due diligence and contracting with the Partner. Manage the onboarding process for new delivery partners in the region. Ensure that partners understand Temenos’ products, services, certifications and implementation methodologies to drive smooth project execution.
• Partner Support: Serve as the primary liaison between Temenos and regional delivery partners, providing ongoing support, guidance, and assistance to ensure the successful delivery of projects.
• Partner Relationships: Build and maintain strong, strategic relationships with key partners, ensuring alignment with Temenos’ delivery standards, customer expectations, and project requirements.
• Partner Sales Management alignment: Collaborate with the overall Temenos Partner Sales Program managers, aligning the delivery requirements with the Partner Sales teams.
• Partner Selection and Recommendation: Apply the certification tiering to Partners and advise sales on which Partners are best suited to deliver Temenos projects.
• Encourage Partners to achieve specialist certification (Development, Migration and Upgrade) to promote their engagement on related assignments. Provide clients with recommendations based on credentials where the Partner is engaged directly by the end customer.
• Delivery Oversight & Execution: Project Execution: Work with delivery partners to ensure that implementation projects are executed in accordance with Temenos methodologies, standards, timelines, and quality expectations.
• Collaborative Engagement: Drive adoption and successful execution of Service Packages such as CIO (Collaborative Implementation Offering), by working closely with Delivery Partners.
• Issue Resolution & Escalation: Identify, troubleshoot, and escalate issues related to partner project delivery, liaising with Delivery Management, ensuring timely resolution and maintaining customer satisfaction.
• Resource Management: Ensure that regional partners assign the right resources with the required expertise to projects, and ensure partners are leveraging Temenos internal resources as needed for complex implementations.
• Initiate credential checks on proposed Partner project team resources to ensure that their consultants hold the appropriate level of certification.

Partner Enablement & Training

• Credentials Review: Ensure Delivery Partners provide monthly reports and review the data provided. Understand Partner delivery capability, support the creation of Training Plans and drive the buildup of Temenos skills and capacity.
• Training and Certification Support: Ensure regional delivery partners are up-to-date with Temenos’ training programs, certifications, and tools.
• Work with the Temenos Learning Center to communicate regional partner training needs and help drive local enablement initiatives.
• Continuous Development: Support regional partners in maintaining their certifications and developing specialized expertise in key Temenos products and services.
• Tiered Model Management: Evaluate existing Delivery Partners, downshift Partners who do not meet the new standards and upshift and have investment meetings with key focus delivery partners.
• Knowledge Sharing: Promote best practices within the regional partner ecosystem and facilitate knowledge-sharing between partners, ensuring continuous learning and improvement. Encourage Partners to utilise the knowledge assets made available by Temenos including Basecamp, docs.temenos.com and the Temenos Knowledge Center.

SKILLS

• At least 5–7 years of experience in partner management, delivery management, or consulting in the technology/software industry, preferably within enterprise software or banking solutions.
• Demonstrated experience managing regional partner relationships and overseeing the delivery of complex software implementations.
• Strong track record of managing cross-functional teams, collaborating with senior stakeholders, and delivering results through partners.
• Good knowledge of the Temenos Delivery Partner Program or the wider partner ecosystem supporting the delivery of Banking/Wealth Management products and related services.
• Solid understanding of enterprise software implementation lifecycles, particularly in banking or financial services.
• Good understanding of the Temenos Implementation Methodology, Delivery processes and Packaged Service offerings.

VALUES

• Care about implementation lifecycles.
• Commit to being a key contact for Delivery Partners.
• Collaborate with the organisations that allow us to succeed.
• Challenge outmoded ways of thinking and working.

SOME OF OUR BENEFITS

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you\\\’re getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development

Temenos AG is a company specialising in enterprise software for banks and financial services, with its headquarters in Geneva, Switzerland.

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