At a Glance
- Tasks: Lead and inspire a global team to transform knowledge management in banking.
- Company: Join Temenos, a pioneering force in the banking industry for over 30 years.
- Benefits: Enjoy flexible work options, generous leave policies, and professional development opportunities.
- Other info: Collaborative culture with a focus on innovation and personal growth.
- Why this job: Make a real impact on the future of banking while working with cutting-edge technologies.
- Qualifications: 10+ years in leadership roles, with expertise in learning and knowledge management.
The predicted salary is between 60000 - 80000 £ per year.
ABOUT TEMENOS
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
VALUES
- Care about transforming the Banking landscape.
- Commit to being part of an exciting culture and product evolving within the financial industry.
- Collaborate effectively and proactively with teams within or outside Temenos.
- Challenge yourself to be ambitious and achieve your individual as well as the company targets.
KEY RESPONSIBILITIES
Strategic Leadership
- Shape the Vision: Develop and execute the strategy for the Temenos Learning Community to ensure year-over-year growth in certifications and financial outcomes.
- Drive KM Strategy: Lead the creation of an integrated KM technology stack that aligns with Temenos' innovation and operational goals, driving efficiency and success for clients in the enterprise banking sector.
- Cross-Functional Collaboration: Work closely with product management, engineering, sales, support, customer success, field consulting, and external partners to codify, standardize, and share enterprise knowledge across all Temenos teams.
- Knowledge-Centered Culture: Embed knowledge management practices into product roadmaps, software development lifecycles, and operational workflows to create a Knowledge-Centered Service (KCS) culture.
Team Leadership & Development
- Build High-Performing Teams: Lead, mentor, and inspire a global team of 60+ professionals to ensure alignment with strategic priorities and exceptional performance.
- Global Collaboration: Foster a culture of collaboration across diverse cultural contexts, ensuring global teams work seamlessly together.
- Develop Talent: Design and implement ongoing professional development initiatives to keep the team at the forefront of industry trends and technological advancements.
Technology & Systems Management
- Oversee Platform Integration: Manage the selection and optimization of LM and KM platforms (e.g., learning management systems, content management systems, and AI-powered tools) to meet Temenos’ strategic and technical needs.
- Harness Emerging Technologies: Lead the adoption of cutting-edge technologies like AI, machine learning, and tools like MS Co-Pilot Gen AI to enhance knowledge discovery, content retrieval, and decision-making.
Knowledge Sharing & Collaboration
- Create Knowledge Ecosystems: Facilitate transparent, accessible knowledge sharing between product engineering, support, and client-facing departments by building a centralized knowledge repository.
- Capture & Disseminate Knowledge: Ensure the effective capture, storage, and dissemination of both explicit (documented) and tacit (experiential) knowledge across global teams using world-class content management practices.
Governance & Compliance
- Ensure Knowledge Integrity: Establish KM governance policies to maintain consistency, quality, and regulatory compliance, ensuring all knowledge assets are up-to-date, secure, and accurate.
- Manage Knowledge Lifecycle: Oversee the lifecycle of knowledge assets, implementing processes to ensure knowledge retention, intellectual property protection, and secure sharing within a highly regulated environment.
Metrics & Reporting
- Measure Success: Define KPIs and metrics to assess the effectiveness of LM and KM initiatives in improving internal operations and client outcomes.
- Data-Driven Insights: Regularly report to senior leadership on the impact of KM and LM programs, using data to drive continuous improvements and demonstrate financial efficiencies.
Change Management
- Drive Adoption: Lead the enterprise-wide change management efforts to ensure successful adoption of LM and KM practices and tools across global teams.
- Promote Knowledge-Centric Culture: Foster a company-wide shift toward a knowledge-sharing ethos, embedding KM practices into every corner of the organization.
QUALIFICATIONS
Education
- Bachelor’s or Master’s degree in Information Management, Computer Science, Business Administration, or a related field. A background in banking, finance, or enterprise software is a plus.
Experience
- Leadership: 10+ years in Learning and Knowledge Management, with at least 5 years in a senior leadership role in global, enterprise software environments.
- Transformation Expertise: Proven experience leading KM and LM transformations, particularly in complex, regulated environments.
- Global Expertise: Demonstrated success in leading global teams and initiatives across multiple regions.
Skills & Competencies
- Leadership: Strong ability to inspire and lead cross-functional, global teams, promoting collaboration and innovation.
- Strategic Vision: Skilled at aligning KM and LM strategies with business objectives and driving their integration into software development and client-facing operations.
- Communication: Excellent interpersonal and communication skills, capable of engaging diverse stakeholders, including executives, technical teams, and customers.
- Vendor Management: Strong contract and vendor management experience to optimize third-party partnerships.
Additional Requirements
- Analytical Thinking: Ability to use data-driven insights to drive continuous improvement in LM/KM programs.
- Change Management: Expertise in driving stakeholder engagement and successful adoption of KM initiatives across large enterprises.
- Global Travel: Willingness to travel up to 10% globally.
SOME OF OUR BENEFITS include:
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
- Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership.
- Family care: 4 weeks of paid family care leave.
- Recharge days: 4 days per year to use when you need to physically or mentally recharge.
- Study leaves: 2 weeks of paid leave each year for study or personal development.
Temenos Learning and Community (TLC) Senior Director – London employer: Temenos
Temenos is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront of transforming the banking landscape. With a strong commitment to employee growth, we offer generous benefits such as study leaves for personal development, recharge days for mental well-being, and flexible maternity leave options, ensuring our team members thrive both personally and professionally. Located in Europe, this role provides the unique opportunity to engage directly with key decision-makers in the banking sector, making a meaningful impact on customer success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Temenos Learning and Community (TLC) Senior Director – London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Temenos Learning and Community (TLC) Senior Director – London at Temenos!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Temenos or be willing to refer you for that Temenos Learning and Community (TLC) Senior Director – London position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Temenos who’s on the lookout for their next Temenos Learning and Community (TLC) Senior Director – London star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Temenos Learning and Community (TLC) Senior Director – London role at Temenos!
We think you need these skills to ace Temenos Learning and Community (TLC) Senior Director – London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Temenos. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Temenos
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Temenos. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
