At a Glance
- Tasks: Lead and inspire a global team to drive knowledge management and learning initiatives.
- Company: Join Temenos, a leader in innovative banking solutions with a global impact.
- Benefits: Enjoy flexible work options, generous leave policies, and professional development opportunities.
- Other info: Be part of a dynamic environment that values innovation and continuous improvement.
- Why this job: Shape the future of banking while fostering a culture of knowledge sharing and collaboration.
- Qualifications: 10+ years in leadership roles, with expertise in knowledge management and global team dynamics.
The predicted salary is between 80000 - 100000 £ per year.
Temenos powers a world of banking that creates opportunities for billions of people and businesses worldwide. We serve over 3000 clients in 150+ countries and collaborate on an open banking platform to deliver innovative customer experiences.
Key Responsibilities
- Strategic Leadership
- Shape the Vision: Develop and execute the strategy for the Temenos Learning Community to ensure year-over-year growth in certifications and financial outcomes.
- Drive KM Strategy: Lead the creation of an integrated KM technology stack that aligns with Temenos’ innovation and operational goals, driving efficiency and success for clients in the enterprise banking sector.
- Cross-Functional Collaboration: Work closely with product management, engineering, sales, support, customer success, field consulting, and external partners to codify, standardize, and share enterprise knowledge across all Temenos teams.
- Knowledge-Centered Culture: Embed knowledge management practices into product roadmaps, software development lifecycles, and operational workflows to create a Knowledge-Centered Service (KCS) culture.
- Team Leadership & Development
- Build High-Performing Teams: Lead, mentor, and inspire a global team of 60+ professionals to ensure alignment with strategic priorities and exceptional performance.
- Global Collaboration: Foster a culture of collaboration across diverse cultural contexts, ensuring global teams work seamlessly together.
- Develop Talent: Design and implement ongoing professional development initiatives to keep the team at the forefront of industry trends and technological advancements.
- Technology & Systems Management
- Oversee Platform Integration: Manage the selection and optimization of LM and KM platforms (e.g., learning management systems, content management systems, and AI-powered tools) to meet Temenos’ strategic and technical needs.
- Harness Emerging Technologies: Lead the adoption of cutting‑edge technologies like AI, machine learning, and tools such as MS Co-Pilot Gen AI to enhance knowledge discovery, content retrieval, and decision‑making.
- Knowledge Sharing & Collaboration
- Create Knowledge Ecosystems: Facilitate transparent, accessible knowledge sharing between product engineering, support, and client‑facing departments by building a centralized knowledge repository.
- Capture & Disseminate Knowledge: Ensure the effective capture, storage, and dissemination of both explicit (documented) and tacit (experiential) knowledge across global teams using world‑class content management practices.
- Governance & Compliance
- Ensure Knowledge Integrity: Establish KM governance policies to maintain consistency, quality, and regulatory compliance, ensuring all knowledge assets are up-to-date, secure, and accurate.
- Manage Knowledge Lifecycle: Oversee the lifecycle of knowledge assets, implementing processes to ensure knowledge retention, intellectual property protection, and secure sharing within a highly regulated environment.
- Metrics & Reporting
- Define KPIs and metrics to assess the effectiveness of LM and KM initiatives in improving internal operations and client outcomes.
- Data-Driven Insights: Regularly report to senior leadership on the impact of KM and LM programs, using data to drive continuous improvements and demonstrate financial efficiencies.
- Change Management
- Lead enterprise‑wide change management efforts to ensure successful adoption of LM and KM practices and tools across global teams.
- Promote Knowledge-Centric Culture: Foster a company-wide shift toward a knowledge-sharing ethos, embedding KM practices into every corner of the organization.
Qualifications
- Education: Bachelor’s or Master’s degree in Information Management, Computer Science, Business Administration, or a related field. A background in banking, finance, or enterprise software is a plus.
- Leadership Experience: 10+ years in Learning and Knowledge Management, with at least 5 years in a senior leadership role in global, enterprise software environments.
- Transformation Expertise: Proven experience leading KM and LM transformations, particularly in complex, regulated environments.
- Global Expertise: Demonstrated success in leading global teams and initiatives across multiple regions.
Skills & Competencies
- Leadership: Strong ability to inspire and lead cross‑functional, global teams, promoting collaboration and innovation.
- Strategic Vision: Skilled at aligning KM and LM strategies with business objectives and driving their integration into software development and client‑facing operations.
- Communication: Excellent interpersonal and communication skills, capable of engaging diverse stakeholders, including executives, technical teams, and customers.
- Vendor Management: Strong contract and vendor management experience to optimize third‑party partnerships.
Additional Requirements
- Analytical Thinking: Ability to use data-driven insights to drive continuous improvement in LM/KM programs.
- Change Management: Expertise in driving stakeholder engagement and successful adoption of KM initiatives across large enterprises.
- Global Travel: Willingness to travel up to 10% globally.
SOME OF OUR BENEFITS
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
- Civil Partnership: 1 week of paid leave if you’re getting married.
- Family care: 4 weeks of paid family care leave.
- Recharge days: 4 days per year to use when you need to physically or mentally recharge.
- Study leaves: 2 weeks of paid leave each year for study or personal development.
Temenos Learning and Community (TLC) Senior Director – London employer: TEMENOS UK LIMITED
At Temenos, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office is not only a hub for cutting-edge technology and knowledge management but also provides extensive employee growth opportunities, including generous study leave and recharge days to ensure a healthy work-life balance. Join us to lead a global team in shaping the future of banking while enjoying a supportive environment that values your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Temenos Learning and Community (TLC) Senior Director – London
✨Tap into Campus Networks
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We think you need these skills to ace Temenos Learning and Community (TLC) Senior Director – London
Some tips for your application 🫡
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Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to TEMENOS UK LIMITED.
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How to prepare for a job interview at TEMENOS UK LIMITED
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TEMENOS UK LIMITED.
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✨Network with Industry Professionals
Before your interview, reach out to current or former TEMENOS UK LIMITED employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
