Senior Director - Enterprise TLC & Knowledge Management

Temenos powers a world of banking that creates opportunities for billions of people and businesses worldwide. We serve over 3000 clients in 150+ countries and collaborate on an open banking platform to deliver innovative customer experiences.

Key Responsibilities

• Strategic Leadership
• Shape the Vision: Develop and execute the strategy for the Temenos Learning Community to ensure year-over-year growth in certifications and financial outcomes.
• Drive KM Strategy: Lead the creation of an integrated KM technology stack that aligns with Temenos’ innovation and operational goals, driving efficiency and success for clients in the enterprise banking sector.
• Cross-Functional Collaboration: Work closely with product management, engineering, sales, support, customer success, field consulting, and external partners to codify, standardize, and share enterprise knowledge across all Temenos teams.
• Knowledge-Centered Culture: Embed knowledge management practices into product roadmaps, software development lifecycles, and operational workflows to create a Knowledge-Centered Service (KCS) culture.
• Team Leadership & Development
• Build High-Performing Teams: Lead, mentor, and inspire a global team of 60+ professionals to ensure alignment with strategic priorities and exceptional performance.
• Global Collaboration: Foster a culture of collaboration across diverse cultural contexts, ensuring global teams work seamlessly together.
• Develop Talent: Design and implement ongoing professional development initiatives to keep the team at the forefront of industry trends and technological advancements.
• Technology & Systems Management
• Oversee Platform Integration: Manage the selection and optimization of LM and KM platforms (e.g., learning management systems, content management systems, and AI-powered tools) to meet Temenos’ strategic and technical needs.
• Harness Emerging Technologies: Lead the adoption of cutting‑edge technologies like AI, machine learning, and tools such as MS Co-Pilot Gen AI to enhance knowledge discovery, content retrieval, and decision‑making.
• Knowledge Sharing & Collaboration
• Create Knowledge Ecosystems: Facilitate transparent, accessible knowledge sharing between product engineering, support, and client‑facing departments by building a centralized knowledge repository.
• Capture & Disseminate Knowledge: Ensure the effective capture, storage, and dissemination of both explicit (documented) and tacit (experiential) knowledge across global teams using world‑class content management practices.
• Governance & Compliance
• Ensure Knowledge Integrity: Establish KM governance policies to maintain consistency, quality, and regulatory compliance, ensuring all knowledge assets are up-to-date, secure, and accurate.
• Manage Knowledge Lifecycle: Oversee the lifecycle of knowledge assets, implementing processes to ensure knowledge retention, intellectual property protection, and secure sharing within a highly regulated environment.
• Metrics & Reporting
• Define KPIs and metrics to assess the effectiveness of LM and KM initiatives in improving internal operations and client outcomes.
• Data-Driven Insights: Regularly report to senior leadership on the impact of KM and LM programs, using data to drive continuous improvements and demonstrate financial efficiencies.
• Change Management
• Lead enterprise‑wide change management efforts to ensure successful adoption of LM and KM practices and tools across global teams.
• Promote Knowledge-Centric Culture: Foster a company-wide shift toward a knowledge-sharing ethos, embedding KM practices into every corner of the organization.

Qualifications

• Education: Bachelor’s or Master’s degree in Information Management, Computer Science, Business Administration, or a related field. A background in banking, finance, or enterprise software is a plus.
• Leadership Experience: 10+ years in Learning and Knowledge Management, with at least 5 years in a senior leadership role in global, enterprise software environments.
• Transformation Expertise: Proven experience leading KM and LM transformations, particularly in complex, regulated environments.
• Global Expertise: Demonstrated success in leading global teams and initiatives across multiple regions.

Skills & Competencies

• Leadership: Strong ability to inspire and lead cross‑functional, global teams, promoting collaboration and innovation.
• Strategic Vision: Skilled at aligning KM and LM strategies with business objectives and driving their integration into software development and client‑facing operations.
• Communication: Excellent interpersonal and communication skills, capable of engaging diverse stakeholders, including executives, technical teams, and customers.
• Vendor Management: Strong contract and vendor management experience to optimize third‑party partnerships.

Additional Requirements

• Analytical Thinking: Ability to use data-driven insights to drive continuous improvement in LM/KM programs.
• Change Management: Expertise in driving stakeholder engagement and successful adoption of KM initiatives across large enterprises.
• Global Travel: Willingness to travel up to 10% globally.

SOME OF OUR BENEFITS

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
• Civil Partnership: 1 week of paid leave if you’re getting married.
• Family care: 4 weeks of paid family care leave.
• Recharge days: 4 days per year to use when you need to physically or mentally recharge.
• Study leaves: 2 weeks of paid leave each year for study or personal development.