Partner Delivery Manager

Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably.

At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society.

The Delivery Partner Manager isresponsible for driving the successful execution of Temenos’ global deliverypartner strategy at the regional level. Reporting directly to the SeniorDirector – Global Delivery Partner Program, this role will manage and supportthe performance of regional delivery partners, ensuring that they are equipped,certified, and able to deliver Temenos software effectively across customerimplementations.

This individual will act as thekey point of contact for a portfolio of delivery partners and ensure thatpartners meet the standards of excellence set by Temenos. In addition, you willact as the key contact and champion for delivery partners in a Temenos regionproviding credentials, feedback and detailed information on the partners to theregional Services Management Teams (Regional Services Directors, Areas ServicesManagers and Client Engagement Managers).

The Delivery Partner Manager willwork closely with partner management, account teams, partners, and otherinternal stakeholders to align resources, drive partner enablement, and ensuresuccessful project delivery.
You will play an essential rolein fostering a strong partner ecosystem and contributing to the long-termsuccess of our regional partner relationships, customer satisfaction, andTemenos’ global partner strategy.

• Performance& Governance
• Partner Performance Tracking:Regularly assess and track the performance of regionaldelivery partners, ensuring that partners are meeting
• Temenos\’ deliverystandards. This includes project quality, timelines, customersatisfaction, and adherence to internal processes.
• Remediation Planning: Raise performance issueswith the delivery partners and identify potential trends to be addressedby actions to be improved up to and including formally documentedremediation plans.
• Governance Compliance:Monitor and enforce the governance processes for regionalpartners to ensure compliance with Temenos’ policies, procedures, andquality assurance standards.
• Customer Satisfaction:Work with delivery partners to measure and improve customersatisfaction on partner-led projects, using feedback to drive improvementsin partner performance and delivery quality.
• Client References: Drive success stories with Marketing for successful PartnerGo Lives. Promote and share Partner delivery references.
• Cross-Functional Collaboration:Collaborate with Temenos’ sales, product, and accountmanagement teams to ensure alignment between customer needs, deliverycapabilities, and regional partner strategies.
• Regional Strategy Execution:Help define and execute the regional partner strategy inalignment with the global delivery partner framework.
• Provide regularupdates to the Senior Director on regional performance, challenges, andopportunities.
• Partner Management Alignment: Agree responsibilities for each of the Partner Managementroles (Global Partner Management, Delivery
• Partner Management and RegionalPartner Sales Management) and operate as virtual teams where applicable toprovide consistent messaging to the Delivery Partners. In addition,contribute to Quarterly Business Reviews with key strategic partners.
• Reporting & Insights:Provide regular reporting and insights on regional partnerperformance, challenges, and opportunities for process improvement, bothto internal stakeholders, executive sponsors and the global partner team.
• Return on Investment Support: Assist those Partners who have made an investment to develop,position and develop their solutions based on Temenos technology to themarket.
• Partner Onboarding & Enablement:Identify gaps in the Delivery Partner Ecosystem, and whereapplicable propose potential new Delivery partners to address.
• Workclosely with Partner Management team who are responsible for executing thedue diligence and agreement contracting with the Partner. Actively managethe onboarding process for new delivery partners in the region. Ensurethat partners understand Temenos’ products, services, certifications andimplementation methodologies to drive smooth project execution.
• Partner Support:Serve as the primary liaison between Temenos and regionaldelivery partners, providing ongoing support, guidance, and assistance toensure the successful delivery of projects.
• Partner Relationships:Build and maintain strong, strategic relationships with keypartners, ensuring that they are aligned with Temenos’ delivery standards,customer expectations, and project requirements.
• Partner Sales Management alignment: Collaborateclosely with the overall Temenos Partner Sales Program managers, aligningthe delivery requirements with the Partner Sales teams.
• Partner Selection and Recommendation: Apply the certification tiering to Partners and advise saleson which Partners are best suited to deliver Temenos projects.
• EncouragePartners to achieve specialist certification (Development, Migration andUpgrade) to promote their engagement on related assignments. Provideclients with recommendations based on credentials where the Partner isengaged directly by the end customer.
• DeliveryOversight & Execution
• Project Execution:Work with delivery partners to ensure that implementationprojects are executed in accordance with Temenos methodologies, standards,timelines, and quality expectations.
• CollaborativeEngagement: Drive adoption and successful executionof Service Packages such as CIO (Collaborative Implementation Offering),by working closely with Delivery Partners.
• Issue Resolution & Escalation:Identify, troubleshoot, and escalate issues related to partnerproject delivery, liaising with Delivery
• Management, ensuring timelyresolution and maintaining customer satisfaction.
• Resource Management:Ensure that regional partners assign the right resources withthe required expertise to projects, and ensure partners are leveragingTemenos’ internal resources as needed for complex implementations.
• Initiate credential checks on proposed Partner project team resources toensure that their consultants hold the appropriate level of certification.
  PartnerEnablement & Training
• Credentials Review: Ensure Delivery Partners provide monthly reports and reviewthe data provided. Understand Partner delivery Capability, support thecreation of Training Plans and drive the buildup of Temenos skills andcapacity.
• Training and Certification Support:Ensure regional delivery partners are up-to-date withTemenos’ training programs, certifications, and tools.
• Work with theTemenos Learning Center to communicate regional partner training needs andhelp drive local enablement initiatives.
• Continuous Development:Support regional partners in maintaining their certificationsand developing specialized expertise in key Temenos products and services.
• TieredModel Management: Evaluate existing DeliveryPartners, downshift Partners who do not meet the new standards and upshift and have investment meetings with key focusdelivery partners.
• Knowledge Sharing:Promote best practices within the regional partner ecosystemand facilitate knowledge-sharing between partners, ensuring continuouslearning and improvement. Encourage Partners to utilise the knowledgeassets made available by Temenos including Basecamp, docs.temenos.com and theTemenos Knowledge Center.

• Atleast 5–7 years of experience in partner management, delivery management,or consulting in the technology/software industry, preferably withinenterprise software or banking solutions.
• Demonstratedexperience managing regional partner relationships and overseeing thedelivery of complex software implementations.
• Strongtrack record of managing cross-functional teams, collaborating with seniorstakeholders, and delivering results through partners.
• Good knowledge of the Temenos Delivery Partner Program or the wider partner ecosystem supporting the delivery of Banking/Wealth
• Management products and related services.
• Solidunderstanding of enterprise software implementation lifecycles,particularly in banking or financial services.
• Goodunderstanding of the Temenos Implementation Methodology, Deliveryprocesses and Packaged Service offerings.

• Care about implementationlifecycles.
• Commit to being a key contact for Delivery Partners.
• Collaborate with the organisations that allow us to succeed.
• Challenge outmoded ways of thinking and working.

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you\’re getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development