We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 22.5 hours (3 days) per week. Our Lampeter shop is located in the heart of the community, offers a warm welcome and is very well supported. About the role: As a Deputy Shop Manager, you\'ll join our friendly and experienced paid team in our busy charity shop. The Lampeter shop trades 6 days a week; as Deputy Shop Manager you\'ll work 3 days (22.5 hours) a week. Your main duties will be to ensure efficient stock management from point-of-donation to point-of-sale, supervising a team of dedicated volunteers and leading by example in providing excellent service to our supporters. About our Lampeter shop: We have recently relocated our Lampeter store to a larger premises next to the clock tower, on the High Street. Being a larger store, the new shop will require high volumes of stock to be received and processed. The team will continue to work efficiently and proactively to ensure the store remains full of fresh stock and income is maximised. In contrast to the current location, the store will have a large window space which is a great opportunity to highlight some of the items available for sale and demonstrate the merchandising skills of the team. The opening hours are Monday to Saturday 9.00am to 5.00pm. About you: We would love to hear from candidates who are able to work well within a small team, have previous retail experience, possess a great attitude and willingness to learn, and have a drive to provide excellent customer service that will enable the shop to maximise sales and profits to support the fantastic care Ty Hafan provides to children and their families. The benefits of working for Ty Hafan include: Group Personal Pension Scheme with an employer contribution of 5% Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE). Life Assurance (Death in Service benefit) A comprehensive induction plan and learning and development opportunities Employee assistance program, which provides a range of free services including counselling, financial and legal support Unlimited access to a 24/7 online GP as well as a range of other health experts Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physiotherapy Cycle to work scheme, technology and mobile phone benefit Discounted gym membership and shopping discounts (including 25% off all purchases from any Ty Hafan Retail shop). Retail bonus scheme (subject to Shop Performance) Ty Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Ty Hafan’s care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals. Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in ‘new’ goods, and the sale of tickets for the charity’s ‘Crackerjackpot’ weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried deputies or a salaried Sales Assistant and a team of volunteers. About Ty Hafan Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond. At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone. Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need. Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond. Our Values: At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership. Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please note this role is subject to the outcome of an Enhanced Disclosure check (DBS), receipt of two satisfactory references and pre-employment medical clearance. #J-18808-Ljbffr
Contact Details:
TEMEK ATE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Shop Manager (Lampeter)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including TEMEK ATE, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like TEMEK ATE that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at TEMEK ATE will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about TEMEK ATE and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at TEMEK ATE
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at TEMEK ATE, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at TEMEK ATE!
