At a Glance
- Tasks: Deliver exceptional customer support via chat, email, and phone for savings and ISA queries.
- Company: Join Tembo, an award-winning fintech helping people achieve their savings goals.
- Benefits: Competitive salary, monthly commission, hybrid work model, and a vibrant team culture.
- Other info: Collaborative environment with opportunities to innovate and improve customer experiences.
- Why this job: Be part of a fast-growing company making a real difference in customers' financial journeys.
- Qualifications: Experience in customer service, especially in fintech, with strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
About Tembo
Tembo is an award-winning savings and mortgage platform, helping people grow their money and get onto the property ladder faster. Our ISA offering is at the core of what we do. With products like Cash ISAs and Lifetime ISAs, we make it simple for customers to maximise tax-free savings and build towards their goals with confidence. Designed to be competitive, flexible and easy to use, our savings products help customers make their money work harder.
Our savings and mortgage propositions work seamlessly together - supporting customers from their first pound saved through to home ownership and beyond. With rapid growth and ambitious plans for new products and innovation, we’re just getting started. We’re rated 4.8* on Trustpilot, with every customer review celebrated and a relentless focus on keeping that standard as we scale.
We’re backed by leading investors including Goodwater Capital, Aviva, McPike Family Global Office, Ascension and Love Ventures, alongside purpose-led partners such as Fair by Design, Barrow Cadbury, Joseph Rowntree Foundation and Big Society Capital.
What you'll do
- Support customers across chat, email and phone, helping with savings and ISA-related queries, transfers, withdrawals and account support while delivering a fast, friendly and high-quality customer experience.
- Confidently handle customer queries and complaints, working closely with teams across operations, product, tech and compliance to resolve issues and improve outcomes for customers.
- Use the latest tools and systems (like Intercom AI) to deliver efficient, seamless support while helping us scale smarter.
- Champion our values, contribute ideas to improve customer journeys and processes, and play a key role in maintaining the high standards our customers expect from Tembo.
What we're looking for
- Experience in customer service within fintech or regulated financial services.
- Strong knowledge of ISA and/or LISA products, including savings journeys, transfers, and withdrawals.
- Confident handling customer queries and complaints across chat, email and phone.
- Excellent communication skills with a customer-first mindset.
- High attention to detail and ability to work accurately in a regulated environment.
- Comfortable working across multiple systems and tools in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to improving customer outcomes.
- Collaborative team player who works well across operations, compliance and tech teams.
- Passion for delivering exceptional customer experience in a fast-moving savings fintech.
- Comfortable thriving in a fast-paced, scaling start-up environment.
Location: Hybrid, with an office in London Bridge (1 day per week in the office)
Salary range: up to £30,000 (plus monthly commission upon passing probation).
Our Values:
- Find a way - We innovate relentlessly to help customers get onto the property ladder.
- It’s all about the people - Customers, colleagues, and partners are at the heart of everything we do.
- If you don’t like it, change it - We move quickly, listen to feedback, and evolve constantly.
Customer Service Specialist in Slough employer: Tembo
At Tembo, we pride ourselves on being an exceptional employer that values innovation and customer-centricity. Our hybrid work model allows for flexibility while fostering a collaborative culture in our London Bridge office, where employees are encouraged to contribute ideas and grow within a rapidly expanding fintech environment. With competitive salaries, monthly commissions, and a strong focus on employee development, we empower our team to deliver outstanding service and make a meaningful impact in helping customers achieve their financial goals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Tembo or similar companies. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky queries or complaints. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for customer experience! During interviews, share examples of how you’ve gone above and beyond for customers in the past. It’s all about that customer-first mindset we love.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Tembo.
We think you need these skills to ace Customer Service Specialist in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in fintech and your knowledge of ISA products, as this will show us you understand what we're all about.
Show Off Your Communication Skills:Since you'll be handling customer queries across various channels, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you'd interact with our customers.
Highlight Problem-Solving Abilities:We love a proactive approach! Share examples in your application where you've successfully resolved customer issues or improved processes. This will help us see how you can contribute to our mission of delivering exceptional customer experiences.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Tembo!
How to prepare for a job interview at Tembo
✨Know Your ISAs Inside Out
Make sure you brush up on your knowledge of ISA and LISA products. Understand the ins and outs of savings journeys, transfers, and withdrawals. Being able to confidently discuss these topics will show that you're ready to support customers effectively.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've handled customer queries or complaints successfully. Highlight your communication skills and how you put the customer first. This will demonstrate that you align with Tembo's values and can deliver exceptional support.
✨Familiarise Yourself with AI Tools
Since Tembo uses tools like Intercom AI, it’s a good idea to get familiar with similar customer service platforms. Understanding how to leverage technology for efficient support will set you apart as a candidate who can thrive in a fast-paced environment.
✨Emphasise Team Collaboration
Be ready to discuss how you work well with others, especially across different teams like operations, compliance, and tech. Share examples of how you've contributed to improving processes or customer journeys in previous roles, showcasing your collaborative spirit.
