Senior Backend Engineer — Mortgage Platform

At Tembo, we’re building the UK’s leading consumer mortgage platform, helping people buy their first home, remortgage, and move up the property ladder.

Home ownership has become increasingly difficult for many people. Through innovative mortgage products, affordability schemes, and savings tools such as our Lifetime ISA and Cash ISA, Tembo helps families who might otherwise be locked out of home ownership.

Our platform supports the entire journey, from mortgage discovery through to application submission, alongside savings products that help people build towards buying a home.

We’re rated 4.8 on Trustpilot, with thousands of customers whose lives have been changed by getting onto the property ladder.

Our biggest challenge this year is scale.

We aim to double the number of mortgage cases we submit without doubling the size of our operations team. Achieving that requires us to automate large parts of the mortgage journey through operational tooling, workflow automation, AI, and integrations with lenders and financial partners.

The Role

We’re looking for a Senior Backend Engineer to build and own systems that power Tembo’s mortgage and savings platform.

This is a hands‑on engineering role focused on designing, writing, shipping, and operating production software. You’ll work on complex financial workflows, operational tooling, and integrations with lenders and partners.

You’ll work closely with engineering, product, and operations to understand problems, contribute to technical approaches, and turn them into reliable software. You’ll take ownership of the systems you build, from initial design through to production operation and ongoing improvement.

We’re looking for someone who can work independently, make sound technical decisions, and collaborate well with others. You’ll contribute to architecture discussions and engineering quality through your own work, code reviews, and pairing.

What Engineers at Tembo Build

Examples of systems our engineers work on include:

• AI-assisted mortgage workflow automation that moves cases through lender processes with minimal manual intervention
• Operational tooling used by Tembo’s case management teams
• Integrations with lenders, credit agencies, and financial partners
• Savings infrastructure powering products such as our Cash ISA and Lifetime ISA
• Automation systems that remove operational bottlenecks throughout the mortgage journey

These systems are central to enabling Tembo to scale while maintaining a high-quality customer experience.

Examples of Problems We’re Working On

• Applying AI to automate parts of the mortgage workflow
• Increasing mortgage case throughput through workflow automation
• Building internal tools for operations teams managing large numbers of cases
• Building reliable integrations with lenders and financial institutions
• Scaling Tembo’s mortgage platform as customer demand grows
• Ensuring correctness and auditability in savings products handling real customer funds
• Improving observability and reliability across the platform
• Evolving existing systems while continuing to deliver product improvements

What You’ll DoDesign and build backend systems

Design, implement, and ship services that power Tembo’s mortgage and savings platform. You’ll write production code throughout the week and take ownership of substantial features and systems.

Own systems end-to-end

Take responsibility for the systems you work on, including data modelling, implementation, deployment, monitoring, reliability, performance, and ongoing maintenance.

Work with engineering and product colleagues to turn customer and business problems into practical technical solutions. Break your work into deliverable pieces, provide pragmatic estimates, and surface uncertainty, risks, and dependencies early.

Automate operational workflows

Work closely with product and operations teams to understand manual processes and build systems that improve efficiency, accuracy, and customer outcomes.

Improve the codebase

Improve the structure and maintainability of the code you work on. Make pragmatic decisions about technical debt and choose approaches that balance simplicity, reliability, and delivery speed.

Contribute to engineering quality

Participate in architecture discussions, code reviews, and pairing. Share your knowledge and help improve our testing, documentation, observability, and approach to operating production systems.

What Success Looks Like

Within your first 6–12 months, you will likely have:

• Designed, built, and launched systems that increase mortgage case throughput
• Delivered automation that removes manual steps from the mortgage workflow
• Built operational tooling used daily by Tembo’s case management teams
• Taken ownership of important parts of the mortgage or savings platform
• Improved the reliability, observability, and maintainability of the services you work on
• Built a strong understanding of the codebase and effective working relationships across engineering, product, and operations
• Delivered substantial work while communicating progress, trade-offs, and risks clearly

What We’re Looking For

We’re looking for an experienced engineer who enjoys building systems, taking ownership, and solving problems with others.

You likely have:

• 5+ years of experience building and operating production backend systems
• Experience designing, delivering, and owning production systems end-to-end
• Strong experience with Ruby on Rails or a similar backend framework
• Experience working with transactional, financial, or operationally critical systems
• Strong knowledge of data modelling and system design
• Experience operating services in production, including monitoring, debugging, performance, and reliability
• The ability to turn ambiguous requirements into practical technical solutions
• Sound judgement about when to invest in architecture and when to choose a simpler approach
• The communication skills to work effectively with engineering, product, and operations colleagues

We’re particularly interested in engineers who have taken responsibility for how their systems work in production and the outcomes they deliver.

Nice to have

• Experience with payments or financial infrastructure
• Experience building workflow automation systems
• Experience applying AI to operational or customer-facing workflows
• Experience building internal platforms or operational tooling
• Experience with ledger, reconciliation, or audit-sensitive systems
• Experience working in a fast-growing startup or scale-up environment

This Role Might Not Be the Right Fit If

• You’re looking to move away from writing production code
• Your experience is primarily frontend or product-focused full-stack work
• Most of your backend work has involved straightforward CRUD applications
• You prefer fully defined implementation tasks over helping determine the solution
• You haven’t yet had the opportunity to design, deliver, and operate systems end-to-end

Our backend platform is primarily built with:

• Ruby on Rails
• AWS
• OpenTelemetry
• OpenAPI

We value strong engineering fundamentals, sound judgement, and system design ability more than experience with any specific technology.

Why Join Tembo

Your work at Tembo will directly affect how people get onto the property ladder.

You’ll work closely with engineering, product, and operations on problems that are central to the company’s growth. You’ll have room to influence technical decisions, own meaningful systems, and see the impact of your work on customers and colleagues.

This is an opportunity to stay deeply hands‑on while building software that makes complex financial processes simpler and more reliable.

• Private health insurance
• Enhanced parental benefits
• Birthday day off
• Annual international team offsite
• Competitive salary and equity

Our ValuesFind a way

We innovate relentlessly to help customers get onto the property ladder.

It’s all about the people

Customers, colleagues, and partners are at the heart of everything we do.

We move quickly, listen to feedback, and evolve constantly.

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