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- Tasks: Join our team to ensure mortgage files meet compliance standards through detailed checks and analysis.
- Company: Tembo is a leading Mortgage and Savings Platform focused on compliance and customer service.
- Benefits: Enjoy remote work, generous holiday, private medical cover, and a training budget for your growth.
- Why this job: Gain hands-on experience in compliance while contributing to a fast-growing startup with a vibrant culture.
- Qualifications: 1-2 years in compliance, knowledge of UK mortgage regulations, and strong attention to detail required.
- Other info: Experience a dynamic work environment with opportunities for career progression and exciting company events.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Quality Assurance Associate to join our team at Tembo, a leading Mortgage and Savings Platform. The Quality Assurance Associate will join a team of file checkers and play a critical role in ensuring that all mortgage/protection files comply with regulatory and internal standards. The primary responsibility will be file checking, ensuring the accuracy, completeness, and compliance of mortgage/protection applications, documentation, and processing procedures. This role is essential to safeguard Tembo from potential regulatory risks and ensure the highest standards of service and compliance across the business.
Key Responsibilities:
- Undertake regular Quality Assurance checks on adviser files (mortgage and protection)
- Maintain management information, provide feedback to management on findings and maintain tracking of actions
- Identify key areas for improvement, complete trend analysis and provide ad hoc training to Mortgage and Insurance Teams as required
- Assist with the provision of induction training to new starters on the compliance requirements in the Quality Assurance checks
- Support delivery of firm wide Compliance Training
- To support the Compliance team in wider responsibilities i.e. completion of reviews and reports aligned to the Compliance Monitoring Plan
- To support the Risk team with reporting and identification of risks within Tembo
- Collaborate with the Head of Compliance to review and update compliance policies, procedures, and file-checking checklists regularly.
- Provide advice and guidance to internal teams regarding regulatory requirements and best practices to enhance compliance within the business.
- Proactively identify opportunities to improve the file-checking process, streamline compliance procedures, and enhance operational efficiency
- Assist with ad-hoc mortgage fraud reviews
Required Qualifications and Experience:
- Experience: Minimum of 1-2 years in a compliance role within the mortgage or financial services industry, with a focus on file checking or auditing. CeMAP qualification ideal but not essential.
- Knowledge: Understanding of UK mortgage regulations and legislation (FCA Handbook, MCOB rules, AML, GDPR, Consumer Duty.).
- Attention to Detail: Exceptional attention to detail with the ability to identify discrepancies and ensure compliance with accuracy.
- Communication Skills: Strong written and verbal communication skills to liaise effectively with internal teams and external regulators.
- Problem-Solving: Analytical and detail oriented skills to identify trends and pick up on areas of challenge on a team or individual basis
- Technology: Proficient in using compliance monitoring software and mortgage CRM systems
Why join Tembo?
This role offers a fantastic opportunity for career development within compliance and financial services. You will gain hands-on experience across key compliance functions and have the opportunity to progress within a fast-growing and dynamic company. If you’re ready to take on new challenges, make an impact, and grow your expertise, we’d love to hear from you! We offer:
- Generous options package – be invested in the success of Tembo
- 25 days holiday (+ bank holidays)
- Work remotely or from our office in London
- Private medical cover + perks through Vitality
- Training budget – we want to support your growth
- High spec setup – laptop, monitor + other home office perks
- Once in a lifetime experience in a startup as it gears up for high growth
- Annual company away day abroad
- Quarterly company socials
Quality Assurance Associate (Mortgage/Protection) employer: Tembo
Contact Detail:
Tembo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Associate (Mortgage/Protection)
✨Tip Number 1
Familiarise yourself with the UK mortgage regulations and legislation, such as the FCA Handbook and MCOB rules. This knowledge will not only help you in the interview but also demonstrate your commitment to compliance and understanding of the industry.
✨Tip Number 2
Network with professionals in the mortgage and financial services sector. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Tembo.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience where you identified discrepancies or improved compliance processes. This will showcase your problem-solving skills and attention to detail, which are crucial for the Quality Assurance Associate role.
✨Tip Number 4
Stay updated on the latest trends and changes in compliance within the mortgage industry. Being knowledgeable about current issues will allow you to engage in meaningful conversations during interviews and show that you're proactive about your professional development.
We think you need these skills to ace Quality Assurance Associate (Mortgage/Protection)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality Assurance Associate at Tembo. Familiarise yourself with the key tasks such as file checking and compliance standards to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in compliance roles, particularly within the mortgage or financial services industry. Mention specific examples of file checking or auditing that demonstrate your attention to detail and understanding of UK mortgage regulations.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that showcase your ability to liaise effectively with internal teams and external regulators. This could include experiences where you provided training or feedback.
Tailor Your Application: Make sure to customise your application materials to reflect the values and culture of Tembo. Use keywords from the job description and express your enthusiasm for contributing to their compliance efforts and overall success.
How to prepare for a job interview at Tembo
✨Know Your Regulations
Familiarise yourself with UK mortgage regulations and legislation, such as the FCA Handbook and MCOB rules. Being able to discuss these confidently will show your understanding of the compliance landscape.
✨Demonstrate Attention to Detail
Prepare examples from your past experience where your attention to detail made a significant impact. Highlight how you identified discrepancies in files or processes, as this is crucial for the role.
✨Showcase Your Communication Skills
Be ready to discuss how you've effectively communicated with internal teams or external regulators in previous roles. Strong communication skills are essential for liaising and providing guidance on compliance matters.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you identified trends or challenges in compliance processes. Be prepared to explain your analytical approach and how you contributed to improvements in your previous roles.