We are seeking an experienced Quality Assurance Associate to join our team at Tembo, a leading Mortgage and Savings Platform. The Quality Assurance Associate will join a team of file checkers and play a critical role in ensuring that all mortgage/protection files comply with regulatory and internal standards. The primary responsibility will be file checking, ensuring the accuracy, completeness, and compliance of mortgage/protection applications, documentation, and processing procedures. This role is essential to safeguard Tembo from potential regulatory risks and ensure the highest standards of service and compliance across the business.
Key Responsibilities:
- Undertake regular Quality Assurance checks on adviser files (mortgage and protection)
- Maintain management information, provide feedback to management on findings and maintain tracking of actions
- Identify key areas for improvement, complete trend analysis and provide ad hoc training to Mortgage and Insurance Teams as required
- Assist with the provision of induction training to new starters on the compliance requirements in the Quality Assurance checks
- Support delivery of firm wide Compliance Training
- To support the Compliance team in wider responsibilities i.e. completion of reviews and reports aligned to the Compliance Monitoring Plan
- To support the Risk team with reporting and identification of risks within Tembo
- Collaborate with the Head of Compliance to review and update compliance policies, procedures, and file-checking checklists regularly.
- Provide advice and guidance to internal teams regarding regulatory requirements and best practices to enhance compliance within the business.
- Proactively identify opportunities to improve the file-checking process, streamline compliance procedures, and enhance operational efficiency
- Assist with ad-hoc mortgage fraud reviews
Required Qualifications and Experience:
- Experience: Minimum of 1-2 years in a compliance role within the mortgage or financial services industry, with a focus on file checking or auditing. CeMAP qualification ideal but not essential.
- Knowledge: Understanding of UK mortgage regulations and legislation (FCA Handbook, MCOB rules, AML, GDPR, Consumer Duty.).
- Attention to Detail: Exceptional attention to detail with the ability to identify discrepancies and ensure compliance with accuracy.
- Communication Skills: Strong written and verbal communication skills to liaise effectively with internal teams and external regulators.
- Problem-Solving: Analytical and detail oriented skills to identify trends and pick up on areas of challenge on a team or individual basis
- Technology: Proficient in using compliance monitoring software and mortgage CRM systems
Why join Tembo?
This role offers a fantastic opportunity for career development within compliance and financial services. You will gain hands-on experience across key compliance functions and have the opportunity to progress within a fast-growing and dynamic company. If you’re ready to take on new challenges, make an impact, and grow your expertise, we’d love to hear from you! We offer:
- Generous options package - be invested in the success of Tembo
- 25 days holiday (+ bank holidays)
- Work remotely or from our office in London
- Private medical cover + perks through Vitality
- Training budget - we want to support your growth
- High spec setup - laptop, monitor + other home office perks
- Once in a lifetime experience in a startup as it gears up for high growth
- Annual company away day abroad
- Quarterly company socials
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Associate (Mortgage/Protection) in Slough
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Tembo. You never know who might be your next boss or a crucial contact!
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Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Tembo.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Tembo. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Tembo and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Tembo how you can be a team player!
How to prepare for a job interview at Tembo
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Tembo.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Tembo's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
