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- Tasks: Support customers in their home buying journey and resolve complex queries.
- Company: Disruptive savings and mortgage platform focused on helping new home buyers.
- Benefits: Flexible remote work, competitive salary, and opportunities for personal growth.
- Why this job: Join a mission-driven team and make a real impact on people's financial futures.
- Qualifications: Proactive attitude and willingness to learn about Savings Operations.
- Other info: Dynamic startup environment with a focus on innovation and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
About Tembo
Tembo is making the dream of ownership possible for a new generation of home buyers. We are a disruptive, award-winning savings and mortgage platform powered by a proprietary technology platform, enabling buyers to buy their home years ahead of the alternative. We recently acquired a savings company to help us capture customers earlier in their home buying journey, nurture them through saving for a deposit, and ultimately match them with the best mortgage product to get them onto the ladder more quickly. Our savings business is growing very rapidly after the launch of our Cash ISA and Fixed ISA to complement our existing Lifetime ISA products. We have huge plans for new products and innovation in the future.
We’re a mission-centric organisation that holds our values close:
- Find a way - representing our desire to innovate and also leave no stone unturned to help find a customer a way to get on the ladder.
- It’s all about the people - customers, colleagues, partners - we’re all human and without them we are nothing.
- If you don’t like it change it - as a startup we’re constantly listening to every source of data and evolving; every opinion counts.
We are rated 4.8* on Trustpilot with every single customer review celebrated, and we are determined to find a way to ensure we retain that customer love as we scale. We are well funded by Goodwater Capital, Aviva, McPike Family Global Office, Ascension, Love Ventures, as well as a suite of ethical backers such as Fair by Design, Barrow Cadbury, Joseph Rowntree Foundation, and Big Society Capital.
About the Role
We’re looking for a proactive, sleeves-rolled-up Operations Associate to join our Savings Operations team, playing a key role as we scale the business. This is a true all-rounder role and a great opportunity for someone who wants to learn the end-to-end world of Savings Operations. You’ll support customers through some of their most important financial moments while gaining broad exposure across operational, customer, and risk-focused work.
The role breaks down into three core areas:
- Home Purchase Support - You’ll support the Home Purchase team by processing Lifetime ISA withdrawals, handling customer queries, coordinating with solicitors and providers, and ensuring withdrawals are completed accurately and on time during a high-stakes customer journey.
- Escalations Support - You’ll work closely with our Escalations team, helping investigate and resolve more complex queries before they escalate to a formal complaint.
- Complaints Support - Gathering information, liaising with internal teams, and supporting fair, timely outcomes for customers.
You’ll gain exposure to the broader Savings Operations ecosystem - supporting day-to-day operational work, learning controls and processes, and contributing ideas to improve efficiency, accuracy, and scalability as the business grows. If you enjoy variety, learning fast, and taking ownership across multiple workstreams, this role offers a strong foundation in Savings Operations and the chance to build real depth quickly. For the right candidate, the role could be fully remote.
Operations Associate employer: Tembo
Contact Detail:
Tembo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Associate role.
✨Tip Number 2
Prepare for those interviews by researching Tembo inside out. Understand their mission and values, and think about how your skills can contribute to their goals. We want to see your passion for helping customers get on the property ladder!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling customer queries and escalations, we suggest you come up with examples of how you've tackled challenges in the past. Show us you can think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Associate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers on their journey to home ownership. Share why you’re drawn to Tembo and how our mission resonates with you.
Tailor Your CV: Make sure your CV is tailored to the Operations Associate role. Highlight relevant experience and skills that align with the job description. We love seeing how your background can contribute to our Savings Operations team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at Tembo!
How to prepare for a job interview at Tembo
✨Know the Company Inside Out
Before your interview, make sure you dive deep into Tembo's mission and values. Understand their innovative approach to home ownership and how their products like the Cash ISA and Lifetime ISA work. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Problem-Solving Skills
As an Operations Associate, you'll be dealing with customer queries and escalations. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlighting your proactive nature and ability to think on your feet will resonate well with the team.
✨Emphasise Teamwork and Communication
Tembo values collaboration, so be ready to discuss how you've worked effectively in teams before. Share specific instances where your communication skills helped resolve conflicts or improve team dynamics. This will demonstrate that you're a good fit for their people-centric culture.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the future product innovations Tembo is planning or how they measure success in the Operations team. This shows your enthusiasm for the role and your desire to contribute to their growth.
