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For Companies At a Glance
- Tasks: Help customers find the best mortgage options and provide expert advice.
- Company: Join Tembo, an award-winning digital platform making home ownership accessible.
- Benefits: Enjoy remote work, uncapped commission, 25 days holiday, and private healthcare.
- Why this job: Be part of a top-rated team with a focus on customer service and support.
- Qualifications: 2+ years as a mortgage broker, excellent customer service, and professional certification required.
- Other info: Occasional evening and weekend work may be needed.
The predicted salary is between 28000 - 42000 £ per year.
Tembo is an award-winning digital mortgage & savings platform focused on making home ownership more affordable and accessible. With over 100 lenders and 25 specialist buying schemes, Tembo helps customers unlock their true borrowing potential. The company has been recognised as the UK's Best Mortgage Broker at the British Bank Awards for the past 3 years.
This is a full-time remote role for a Mortgage Expert at Tembo. The Mortgage Expert will be responsible for providing expert advice on mortgages, helping customers in finding the best mortgage options to maximise affordability. Our mortgage team benefit from pre booked qualified appointments and have the full support of a case management team. Occasional evening and weekend work will be required.
Qualifications:
- 2 years+ experience as a mortgage broker
- World class customer service skills
- Knowledge of financial regulations and mortgage lending practices
- Excellent analytical and problem-solving skills
- Ability to work independently and remotely
- Professional certification in mortgages (CeMAP or equivalent)
Package:
- Up to £35k base DOE
- Uncapped commission scheme
- Generous splits on all ancillary services
- 25 days holiday plus birthdays off (and bank holidays)
- Private healthcare
- Equity options
Mortgage Expert employer: Tembo
Contact Detail:
Tembo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Expert
✨Tip Number 1
Familiarise yourself with the latest mortgage products and trends in the market. Being knowledgeable about various lenders and their offerings will help you stand out during interviews, as you'll be able to demonstrate your expertise and understanding of what customers need.
✨Tip Number 2
Network with other mortgage professionals and join relevant online forums or groups. Engaging with others in the industry can provide valuable insights and connections that may lead to job opportunities, including at Tembo.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully helped clients navigate the mortgage process. Highlighting your problem-solving skills and customer service experience will show that you're a great fit for the role.
✨Tip Number 4
Stay updated on financial regulations and compliance related to mortgages. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to providing expert advice, which is crucial for a Mortgage Expert at Tembo.
We think you need these skills to ace Mortgage Expert
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Tembo is looking for in a Mortgage Expert. Highlight your relevant experience and skills that align with their requirements.
Tailor Your CV: Customise your CV to showcase your 2+ years of experience as a mortgage broker. Emphasise your customer service skills, knowledge of financial regulations, and any professional certifications like CeMAP.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for helping customers achieve home ownership. Mention why you want to work for Tembo specifically.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tembo
✨Showcase Your Mortgage Knowledge
Make sure to brush up on the latest mortgage regulations and lending practices. Being able to discuss current trends and demonstrate your expertise will impress the interviewers at Tembo.
✨Highlight Customer Service Skills
Since this role requires world-class customer service, prepare examples of how you've successfully assisted clients in the past. Share specific instances where you went above and beyond to meet a customer's needs.
✨Demonstrate Analytical Skills
Be ready to discuss how you approach problem-solving and analysis in your work. Prepare to explain how you've used these skills to help clients find the best mortgage options in previous roles.
✨Prepare for Remote Work Questions
As this is a remote position, think about how you manage your time and stay motivated while working independently. Be prepared to share strategies that have worked for you in the past.
