At a Glance
- Tasks: Solve complex customer issues and enhance their journeys in the fintech space.
- Company: Join Tembo, a leading fintech company focused on customer satisfaction.
- Benefits: Competitive salary up to £30,000 plus commission, with hybrid work flexibility.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while growing your fintech expertise.
- Qualifications: Experience in fintech and expert knowledge of ISA products required.
The predicted salary is between 30000 - 30000 £ per year.
Tembo is hiring an Escalations Specialist to solve complex customer issues efficiently while maintaining high standards. This role requires solid experience in fintech, expert knowledge of ISA products, and strong problem-solving skills.
You’ll collaborate with various teams to enhance customer journeys and drive resolutions. The position is hybrid, requiring one day in the office in London Bridge, and offers a competitive salary up to £30,000 with additional commission after probation.
Fintech Escalations Specialist — ISA & Savings Expert (Hybrid) in London employer: Tembo
At Tembo, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our hybrid work model allows for flexibility while fostering a vibrant office culture in the heart of London Bridge, where employees are encouraged to grow through continuous learning and development opportunities. With competitive salaries and a supportive environment, we empower our team to tackle complex challenges in the fintech space, making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Fintech Escalations Specialist — ISA & Savings Expert (Hybrid) in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Tembo. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Fintech Escalations Specialist — ISA & Savings Expert (Hybrid) in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Tembo.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Tembo's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Tembo
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Tembo.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Tembo will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Tembo employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
