At a Glance
- Tasks: Provide top-notch customer support for savings and ISA products via chat, email, and phone.
- Company: Join Tembo, an award-winning fintech platform transforming savings and mortgages in the UK.
- Benefits: Earn up to £30,000 plus commission, with a hybrid work model and great perks.
- Other info: Enjoy a vibrant office atmosphere in London Bridge, with opportunities for growth.
- Why this job: Be part of a dynamic team using AI tools to enhance customer experiences in fintech.
- Qualifications: Experience in fintech and strong knowledge of ISA products are essential.
The predicted salary is between 30000 - 30000 € per year.
Tembo, an award-winning savings and mortgage platform in the UK, seeks a Customer Service Specialist to provide exceptional support across chat, email, and phone. You'll handle customer inquiries about savings and ISA products, using the latest AI tools to enhance the customer experience.
The ideal candidate has experience in fintech and a strong knowledge of ISA products. This hybrid role requires one day a week in the office located in London Bridge, with a salary of up to £30,000 plus commission.
Fintech ISA & Savings Customer Care Specialist employer: Tembo
At Tembo, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Customer Care Specialist, you'll benefit from comprehensive training, opportunities for professional growth, and the chance to work with cutting-edge technology in a vibrant London Bridge location. Join us to make a meaningful impact in the fintech space while enjoying a competitive salary and commission structure.
StudySmarter Expert Advice🤫
We think this is how you could land Fintech ISA & Savings Customer Care Specialist
✨Tip Number 1
Get to know the company inside out! Research Tembo's values, mission, and the latest news about their savings and mortgage platform. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be handling inquiries across chat, email, and phone, it’s crucial to brush up on your communication techniques. Role-play with a friend or use online resources to simulate real customer interactions.
✨Tip Number 3
Show off your fintech knowledge! Be ready to discuss ISA products and how they work. We recommend preparing some examples of how you've helped customers in the past, especially in a fintech context, to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Fintech ISA & Savings Customer Care Specialist
Some tips for your application 🫡
Show Your Fintech Knowledge:Make sure to highlight any experience you have in the fintech sector, especially with ISA products. We want to see that you understand the ins and outs of savings and how they work!
Be Personable:Since this role is all about customer care, let your personality shine through in your application. We love candidates who can connect with customers and provide exceptional support, so don’t be afraid to show us your friendly side!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Mention how your skills align with the job description and why you’re excited about working with us at Tembo. It’ll make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tembo
✨Know Your ISA Products
Make sure you brush up on your knowledge of ISA products before the interview. Understand the different types, their benefits, and how they work. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Familiarise Yourself with Fintech Trends
Stay updated on the latest trends in the fintech industry. Being able to discuss recent developments or innovations during your interview will impress the hiring team and show that you're passionate about the field.
✨Practice Customer Scenarios
Prepare for common customer service scenarios you might encounter in this role. Think about how you would handle difficult inquiries or complaints, especially related to savings and ISA products. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since this role involves interacting with customers via chat, email, and phone, it's crucial to demonstrate your communication skills. Be clear and concise in your answers, and don’t hesitate to ask clarifying questions if needed. This will reflect your ability to engage effectively with customers.
