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For Companies At a Glance
- Tasks: Provide exceptional customer support and collaborate with teams to enhance the customer experience.
- Company: Leading savings and mortgage platform with a focus on innovation.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic fintech environment and make a real difference in customer satisfaction.
- Qualifications: Experience in fintech, strong communication skills, and attention to detail.
- Other info: Enjoy a flexible work-life balance while working in Central London.
The predicted salary is between 28800 - 43200 £ per year.
A leading savings and mortgage platform is seeking a Customer Service Specialist to provide exceptional support to customers via various channels. The role involves collaborating with multiple teams and continuous process improvement to deliver a world-class customer experience.
Candidates should have fintech experience, strong communication skills, and a detail-oriented mindset. The position is hybrid, allowing for flexibility in remote work while requiring some office presence in Central London.
Fintech Customer Service Specialist (Hybrid/Remote) employer: Tembo
Contact Detail:
Tembo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Customer Service Specialist (Hybrid/Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, and think about how your experience aligns with their needs. Practise common customer service scenarios so you can showcase your skills confidently.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise, and don’t forget to listen actively. This will demonstrate your ability to provide exceptional support to customers, which is key for this role.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right fit. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Fintech Customer Service Specialist (Hybrid/Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fintech experience and showcases your strong communication skills. We want to see how your background aligns with the role, so don’t be shy about emphasising relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our mission of delivering a world-class customer experience. Keep it engaging and personal.
Showcase Your Detail-Oriented Mindset: In your application, give examples of how your attention to detail has positively impacted your previous roles. We love candidates who can spot the little things that make a big difference in customer service!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tembo
✨Know Your Fintech Stuff
Make sure you brush up on your fintech knowledge before the interview. Understand the latest trends in savings and mortgage platforms, and be ready to discuss how they impact customer service. This will show that you're not just a candidate, but someone who genuinely cares about the industry.
✨Show Off Your Communication Skills
Since this role involves interacting with customers through various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey information effectively.
✨Highlight Team Collaboration
This position requires working with multiple teams, so be prepared to share examples of how you've successfully collaborated in the past. Think of specific situations where your teamwork led to improved processes or customer satisfaction, and be ready to discuss them.
✨Embrace the Hybrid Model
Since the role is hybrid, express your enthusiasm for both remote work and being present in the office. Share how you manage your time effectively in a remote setting while also valuing face-to-face interactions when necessary. This will demonstrate your adaptability and commitment to the role.
