tem is hiring a Customer Support Manager to own key support improvement projects within Buy. You’ll drive milestones like reducing AHT, oversee the phone systems rollout, and tighten the complaints process, reporting to the CX lead.
You will lead a small team, coach direct reports, and ensure speed never compromises quality while continuously improving support metrics and customer satisfaction across channels.
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Customer Support Delivery Lead (AHT & Systems) employer: tem
At tem, we are not just transforming the energy sector; we are committed to fostering a vibrant and inclusive work culture that prioritises employee growth and innovation. As a Staff QA Automation Engineer, you will enjoy competitive compensation, stock options, and flexible working arrangements, all while contributing to groundbreaking AI-driven solutions in a supportive environment that values your unique perspective and expertise.
