At a Glance
- Tasks: Coordinate customer experience operations and improve processes for efficiency.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Gain hands-on experience, mentorship, and opportunities for growth.
- Other info: We value diverse backgrounds and encourage all to apply!
- Why this job: Make a real impact by streamlining operations and improving customer satisfaction.
- Qualifications: Attention to detail, strong communication skills, and a drive for improvement.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- High attention to detail; takes accuracy seriously and notices when something doesn’t look right
- Strong drive to improve (not just getting through the task list, but thinking about how the work could be done better)
- Communicates clearly in writing and documents work so others can follow it
- Comfortable doing manual, repetitive operational work — and motivated to reduce it over time
- Familiarity with CX or support tooling (Intercom, Zendesk, Zoho Desk, or similar) is a strong plus
- Escalates early, takes ownership, and doesn’t wait to be told what to do next
- Comfortable working in a fast-paced environment with shifting priorities
- (Desirable) Experience in a support operations, customer service operations, or back-office processing role
- (Desirable) Hands-on experience with Intercom, Zendesk, Zoho Desk, or a similar CX platform (especially configuration, admin settings, or platform management)
- (Desirable) Exposure to automation tools such as Zapier or n8n (even at a basic level)
- (Desirable) Familiarity with HubSpot or similar CRM tools
We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you’re excited about this role but not sure you meet every requirement, we’d still love to hear from you. Your unique perspective could be exactly what we’re looking for.
What the job involves
We’re looking for a Customer Experience Operations coordinator to join the Onboarding and Service cross-functional team. This is a hands‑on operations role: you’ll do real back‑end processing work that keeps the engine running, and you’ll be expected to do it accurately, take ownership of your remit, and actively look for ways to make the work smarter and faster over time.
You won’t be thrown in without support. You’ll work closely with the Operations Lead and other stakeholders in the team, while also operating with autonomy. You’ll elevate early when something isn’t right, and you’ll bring a continuous improvement mindset to everything you do.
- Own and execute back‑end processing tasks that keep Customer Experience and the Onboarding and Service team running (document management, data entry, system administration, operational housekeeping)
- Deliver work to a consistently high standard of accuracy and attention to detail
- Partner closely with stakeholders so manual processing work is handled efficiently and doesn’t become a bottleneck to customer‑facing delivery
- Flag blockers, data issues, or anything that looks wrong early
- Identify repetitive or manual processes and proactively propose solutions to reduce friction (tooling, process redesign, or flagging issues to the right person in Product, Engineering, or Operations)
- Adopt existing templates and automation tools to improve your own efficiency
- Contribute to a smarter way of working across the Engine
- Produce clean, clear operational artefacts (process documentation, tickets, action trackers) so work can be picked up easily by others and nothing gets lost
- Communicate progress in a consistent, simple way: what’s done, what’s next, and what’s blocked
- Follow documentation standards set by the Operations Lead, contributing to a team where knowledge is shared and single points of failure are minimised
- Develop a working knowledge of the CX tooling stack and triage systems, including Intercom and HubSpot
- Support system administration, understand how customer queries move through the Engine, and help diagnose and unblock common issues
- Liaise confidently with Product, Engineering, and other teams when your work intersects with theirs
- Be curious and communicative; you don’t need to be a technical expert yet
Customer Experience Operations Coordinator employer: tem
As a Customer Experience Operations Coordinator, you'll thrive in a dynamic and supportive environment that values accuracy and continuous improvement. Our culture encourages collaboration and innovation, providing you with ample opportunities for professional growth while working closely with experienced stakeholders. Located in a vibrant area, we offer a unique chance to contribute to meaningful projects that enhance customer satisfaction and streamline operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Operations Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at tem. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like tem before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Operations Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to tem:Your cover letter is your chance to shine! Tell us why you want to work at tem specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at tem!
How to prepare for a job interview at tem
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
