At a Glance
- Tasks: Manage broker accounts, build relationships, and drive growth through strategic planning.
- Company: Join TELUS Health, a leader in well-being solutions with a diverse team across Europe.
- Benefits: Enjoy remote work, competitive salary, health insurance, and generous leave policies.
- Other info: Dynamic role with opportunities for professional development and networking.
- Why this job: Make a real impact in the well-being sector while growing your career in a supportive environment.
- Qualifications: 5+ years in Customer Success or Account Management, with strong relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
Our EMEA Customer Success team is a dynamic group of more than 30 professionals across the UK, Netherlands, France and Germany, united by a shared goal: to make TELUS Health the most trusted well‑being company in the world.
What You’ll Do
- Manage and grow a portfolio of broker accounts across the UK, developing deep relationships with key decision‑makers through regular business reviews, strategic planning, and collaborative problem‑solving that drive mutual growth and long‑term success.
- Identify upselling and cross‑selling opportunities within your portfolio by analysing client needs, gaps in current solution coverage, and advising brokers on how to position additional TELUS Health solutions to their end‑clients.
- Lead engagement and enablement programmes that equip brokers and consultants with the knowledge, tools, and training needed to maximise the value they deliver through our well‑being solutions.
- Support brokers in managing client renewals proactively, ensuring continuity of service while identifying expansion opportunities that align with evolving client needs and business objectives.
- Foster a collaborative broker community by facilitating best‑practice sharing, organising networking events, and building strong internal partnerships that enable efficient resolution of broker and end‑client challenges.
- Track performance against quota targets, gather broker and client feedback, and work cross‑functionally with internal teams to continuously enhance our solutions and broker/client experience.
What You Bring
- 5+ years of experience in Customer Success, Client Relationship Management or Account Management, with demonstrated success managing broker and consultant relationships in the UK market.
- Proven track record of retaining and growing large enterprise accounts, with experience navigating broker‑driven channels and influencing stakeholder decision‑making.
- Direct knowledge of the UK broker sector, including familiarity with international benefit and human resource consultants and how they engage with well‑being or benefits solutions.
- Knowledge of Employee Assistance Programs (EAP), employee health and wellness, group benefits or the broader Human Capital Management market.
- Strong consultative approach to relationship management and problem‑solving, with the ability to translate client and broker needs into actionable solutions.
- Excellent interpersonal skills with confident written and verbal communication abilities, including experience presenting to senior and executive‑level stakeholders.
- Experience with Salesforce or a comparable CRM platform for pipeline tracking and data‑driven decision‑making.
- Willingness to travel within the UK and assigned region as required.
What We Offer
- Sales incentive plan.
- Comprehensive training and onboarding programme.
- Primarily remote work with a strong preference for candidates based in or around London.
- Pension.
- Private Medical Insurance including Digital GP.
- Healthcare Cash Plan – claim back dental bills or the cost of new glasses.
- Dental Plan.
- Life Insurance.
- Group Income Protection.
- 24 days annual leave and two extra well‑being days per year, in addition to 8 bank holidays.
- Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more.
- Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need.
Equal Opportunity
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Senior CS Manager, Broker Partnerships – UK (Remote) employer: TELUS Health
TELUS Health is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive training programme and a supportive remote work environment. With a strong focus on collaboration and inclusivity, employees are encouraged to build meaningful relationships within a dynamic team while enjoying generous benefits such as private medical insurance, a sales incentive plan, and additional well-being days. Located primarily in London, this role provides the unique opportunity to engage with key stakeholders in the UK broker sector, driving impactful solutions in the health and wellness space.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CS Manager, Broker Partnerships – UK (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at TELUS Health. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching TELUS Health and their broker partnerships. Show us you understand their mission and how you can contribute to making them the most trusted well-being company in the world.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with managing broker relationships and how you've driven growth in previous roles. We want to hear about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our team.
We think you need these skills to ace Senior CS Manager, Broker Partnerships – UK (Remote)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in Customer Success and managing broker relationships, as this is what we’re really looking for. Use keywords from the job listing to show you’re a perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for well-being solutions and how your background aligns with our goals at TELUS Health. Don’t forget to mention specific achievements that demonstrate your ability to grow accounts and foster relationships.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your writing clear and concise, and don’t shy away from showing your personality. We want to see how you can engage with stakeholders!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at TELUS Health
✨Know Your Brokers
Before the interview, do your homework on the UK broker sector. Understand the key players and their needs. This will help you demonstrate your knowledge and show that you can build strong relationships with brokers.
✨Showcase Your Success Stories
Prepare specific examples of how you've successfully managed broker accounts in the past. Highlight instances where you've identified upselling opportunities or resolved client challenges. This will illustrate your consultative approach and problem-solving skills.
✨Master the Metrics
Familiarise yourself with performance metrics relevant to Customer Success. Be ready to discuss how you've tracked performance against targets and used data to drive decision-making. This shows you're results-oriented and understand the importance of analytics.
✨Engage with Enthusiasm
During the interview, convey your passion for customer success and well-being solutions. Engage with the interviewers by asking insightful questions about their current strategies and challenges. This will demonstrate your genuine interest in the role and the company.
