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- Tasks: Provide face-to-face short-term counselling and manage online referrals for clients.
- Company: Join TELUS Health, a leader in EAP services supporting employee wellbeing.
- Benefits: Enjoy flexible working arrangements and the chance to make a real impact.
- Why this job: Be part of a supportive team that values mental health and personal growth.
- Qualifications: Must be an accredited practitioner or have significant counselling experience.
- Other info: Access to a private consulting room is required for this role.
The predicted salary is between 36000 - 60000 £ per year.
About TELUS Health
We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver face-to-face short-term counselling services to our clients.
About the role
We are seeking experienced counselors to join our Clinical Affiliates Network. This role involves providing face-to-face short-term counseling services to client companies and their employees, managing online referrals, and collaborating with our Case Management team.
Key Responsibilities:
- Manage online referrals promptly
- Provide short-term counseling to clients
- Offer timely written/verbal feedback and case notes
- Report risk events to the Case Management Team
Qualifications and Requirements:
- BACP/UKCP/COSCA/BPS, NCS, BABCP accredited practitioner or equivalent
- If not accredited: Diploma level qualification, registered member of a professional counseling body, 3 years post-qualification experience, and 450+ counseling hours
- Ability to work within a short-term counseling model in an EAP context
- Access to a suitable, dedicated consulting room with appropriate privacy and waiting area
- IT literacy, including proficiency with Microsoft Word, email, and online systems
- Understanding of organizational dynamics and workplace issues
- Ability to work collaboratively with the Case Management team
Online Counselor employer: TELUS Health
Contact Detail:
TELUS Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Counselor
✨Tip Number 1
Familiarise yourself with the specific requirements of the role, especially the qualifications and experience needed. Make sure you can clearly articulate how your background aligns with these expectations during any discussions.
✨Tip Number 2
Network with current or former employees in the Clinical Affiliates Network. They can provide valuable insights into the company culture and the specifics of the counselling approach used, which can help you tailor your conversations.
✨Tip Number 3
Prepare to discuss your experience with short-term counselling models and how you've successfully managed online referrals in the past. Be ready to share specific examples that demonstrate your skills and adaptability.
✨Tip Number 4
Showcase your IT literacy by being prepared to discuss your experience with relevant software and online systems. Highlight any specific tools you've used that are similar to those at TELUS Health, as this will demonstrate your readiness for the role.
We think you need these skills to ace Online Counselor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant qualifications and experience as a counsellor. Emphasise your accreditation and any specific training related to short-term counselling and EAP services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for counselling and your understanding of the role. Mention your experience with online referrals and collaboration with case management teams, as these are key aspects of the job.
Highlight Relevant Experience: In your application, detail your post-qualification experience and the number of counselling hours you've completed. This will demonstrate your capability and readiness for the role.
Showcase IT Proficiency: Since the role requires IT literacy, mention your proficiency with Microsoft Word, email, and any online systems you have used in previous roles. This will reassure the employer of your ability to manage online referrals effectively.
How to prepare for a job interview at TELUS Health
✨Showcase Your Qualifications
Make sure to highlight your relevant qualifications, such as your BACP/UKCP/COSCA/BPS accreditation or equivalent. Be prepared to discuss your post-qualification experience and the number of counselling hours you've completed.
✨Demonstrate Your Short-Term Counselling Skills
Since the role focuses on short-term counselling, be ready to provide examples of how you've successfully managed cases within this model. Discuss your approach to providing effective support in a limited timeframe.
✨Familiarise Yourself with EAP Context
Understand the specifics of Employee Assistance Programmes (EAP) and be prepared to discuss how you can contribute to the emotional and practical support of employees. This will show your commitment to the role and its unique challenges.
✨Prepare for Collaborative Scenarios
As collaboration with the Case Management team is key, think of examples where you've worked effectively with others in a professional setting. Highlight your communication skills and ability to report risk events clearly and promptly.
