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- Tasks: Provide face-to-face short-term counselling and manage online referrals for clients.
- Company: Join TELUS Health, a leader in EAP services supporting employee wellbeing.
- Benefits: Enjoy flexible working arrangements and the chance to make a real impact.
- Why this job: Be part of a supportive culture that values mental health and teamwork.
- Qualifications: Must be an accredited practitioner or have significant counselling experience.
- Other info: Access to a dedicated consulting room is required for this role.
The predicted salary is between 36000 - 60000 £ per year.
About TELUS Health
We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver face-to-face short-term counselling services to our clients.
About the role
We are seeking experienced counselors to join our Clinical Affiliates Network. This role involves providing face-to-face short-term counseling services to client companies and their employees, managing online referrals, and collaborating with our Case Management team.
Key Responsibilities:
- Manage online referrals promptly
- Provide short-term counseling to clients
- Offer timely written/verbal feedback and case notes
- Report risk events to the Case Management Team
Qualifications and Requirements:
- BACP/UKCP/COSCA/BPS, NCS, BABCP accredited practitioner or equivalent
- If not accredited: Diploma level qualification, registered member of a professional counseling body, 3 years post-qualification experience, and 450+ counseling hours
- Ability to work within a short-term counseling model in an EAP context
- Access to a suitable, dedicated consulting room with appropriate privacy and waiting area
- IT literacy, including proficiency with Microsoft Word, email, and online systems
- Understanding of organizational dynamics and workplace issues
- Ability to work collaboratively with the Case Management team
Online Counselor employer: TELUS Health
Contact Detail:
TELUS Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Counselor
✨Tip Number 1
Familiarise yourself with the specific requirements of the role, especially the qualifications and experience needed. Make sure you can clearly articulate how your background aligns with these expectations during any discussions.
✨Tip Number 2
Network with current or former employees in the Clinical Affiliates Network. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience with short-term counselling models and EAP contexts. Be ready to share examples of how you've successfully managed online referrals and collaborated with case management teams.
✨Tip Number 4
Demonstrate your IT literacy by being familiar with common online systems used in counselling. If possible, mention any specific tools or software you have used that are relevant to the role.
We think you need these skills to ace Online Counselor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant qualifications and experience as a counsellor. Emphasise your BACP/UKCP/COSCA/BPS, NCS, or BABCP accreditation, and detail your post-qualification experience and counselling hours.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Online Counselor role. Mention your experience with short-term counselling and your ability to manage online referrals effectively.
Showcase IT Proficiency: Since the role requires IT literacy, include examples in your application that demonstrate your proficiency with Microsoft Word, email, and any online systems you have used in previous roles.
Highlight Collaborative Skills: In your application, mention any past experiences where you worked collaboratively with a team, especially in a case management context. This will show your ability to work well with the Case Management team.
How to prepare for a job interview at TELUS Health
✨Showcase Your Qualifications
Make sure to highlight your relevant qualifications, such as your BACP/UKCP/COSCA/BPS accreditation or equivalent. If you're not accredited, emphasise your diploma and the extensive counselling hours you've completed.
✨Demonstrate Your Experience
Be prepared to discuss your experience in short-term counselling, particularly in an EAP context. Share specific examples of how you've managed online referrals and provided effective support to clients.
✨Familiarise Yourself with the Role
Understand the key responsibilities of the position, including managing online referrals and collaborating with the Case Management team. This will help you answer questions more effectively and show your enthusiasm for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle risk events and provide timely feedback. Think through potential situations you might face and how you would respond, demonstrating your problem-solving skills.
